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My 02 app

Anonymous
Not applicable
I have got the my 02 app on my iPhone and can log in but it won't let me view any billing info shows an error message
" sorry there has been a problem please try again later " this has been like this for over a week now I have updated to the new version 5.0 today and still the same problem I can view other things ie recent charges data etc but not any of my bills everything was fine until I changed my number I have rang 02 CS 3 times today and to be told everytime my number is updated on my 02 account so any suggestions
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perksie
Level 69: Guiding Light
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Registered:

Can you access your details online in MyO2 and is the new number in there?

 

If it's all correct another call to O2 is the only way to get it fixed.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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Anonymous
Not applicable
Yes new number is in there but just won't let me view bilking info within the app it is fine in my 02 from google
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Anonymous
Not applicable
I've rang 02 already 3 times today
Message 4 of 8
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perksie
Level 69: Guiding Light
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Registered:

I would try removing and re-installing the app.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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Anonymous
Not applicable
I've done that 3 times also removed and re install
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perksie
Level 69: Guiding Light
  • 27019 Posts
  • 247 Topics
  • 1614 Solutions
Registered:

This must be due to your number change, I doubt there's much else you can do.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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Anonymous
Not applicable

Hi,

 

 

 

 

Perhaps @Toby can help you with this.

 

He is one of the O2 Site staff here.

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