Lost sim

[Anonymous]

Hi, I've lost my sim card, its on a 12 month contract, what do I do. Does o2 block the old sim before giving me a new one.

[Cleoriff]

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@Anonymous wrote:

O2 have said it's now blocked.Will have to wait for my new phone and go from there.thanks for replying

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Ok @Anonymous I have just double checked and the link I provided for you actually states this

If your device has been lost or stolen, we're available 24 hours a day to help. We can block your device, and send you a new sim with your existing number.

http://www.o2.co.uk/help/phones-and-devices/lost-or-stolen-device

So you need to check when it arrives if it is your old number...

[Bambino]

@Anonymous Once your new phone and sim arrive you will still have to call customer service. For security reasons the sim will not be activated until you do.

[jonsie]

There will be a block on the account so when you get the new sims you need to call to remove the block. 

[MI5]

Yes, the new sim will have your old number on it but CS will need to reactivate your account.

[Anonymous]

Thanks for the total confusion,lol I will just go to my o2 shop.

[Cleoriff]

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@Anonymous wrote:
Thanks for the total confusion,lol I will just go to my o2 shop.

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Hi @Anonymous Yes sadly someone else posted on your thread as well...just follow my advice in Post 3 please...:smileywink: A bit late in the day now so if it suits you to go instore tomorrow then thats up to you....but it is a lost sim after all...

[jonsie]

Get a replacement sim and then phone customer service to lift the block on the account. Sorted.....

[MI5]

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@Anonymous wrote:
Thanks for the total confusion,lol I will just go to my o2 shop.

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You have called to report the sim lost haven't you?

You are responsible for any calls made if someone else finds it.....