Keep my number

[Anonymous]

Does anyone know how long it takes for the process to complete? I now have signal on new phone but it is not with my old number (sent test text)
Any info would be great
TIA

[Anonymous]

Hi

Have you upgraded and sim swapped if your new phone takes a different sized SIM card ?

The sim swap moves your number and tariff from the original SIM card to the new sized one.

This takes from a few mins to 24 hours and by turning the phone off and on helps reset the connection.

http://swapmysim.o2.co.uk/

Edit : spelling.

[MI5]

IPhone?
Turn off iMessage, reboot phone and turn on iMessage again. Phone should now show correct number.

[Anonymous]

Ah should I have used my old SIM card? I've put the sim in from O2. I was on three.

[Anonymous]

Have you PAC from 3 to O2 ?

If so help thread http://community.o2.co.uk/t5/Discussions-Feedback/Obtaining-a-PAC-Code-from-the-O2-Network/m-p/54427...

[Anonymous]

Yes have PAC from three to O2 and completed the online form as advised. Still have 3 signal on iPhone (old) but have O2 signal on lumia (new) but with new phone number

[Anonymous]

When O2 used the PAC code from 3 that should hsve cancelled you contract with 3 and moved your number across.

Ring O2 on 202 for clarification.

Or 03448090202

[Anonymous]

Ok great, thanks for your help

[MI5]

Number swap not started yet. You'll know when three sim looses signal.

[Anonymous]

You're welcome.

Customer services will sort this for you.