on 21-06-2012 23:43
I just cant seem to get a straight answer from O2 over the iphone insurance
here http://www.o2.co.uk/money/mobileinsurance it says that iphone insurance is £12.50 a month and £60 for the first claim for any model
The o2 chat people say different things, one has said that as my insurance is over £12.50 I dont have to pay any excess, some are saying I have to go to a store and they will tell me what to pay.
But generally they just want to upgrade me and sign me up for another contract as my 2 year contract has just ended and dont really want to
Basicaly my screen is cracked, I have paid 24 months insurance at £15 so £360 paid out, i am certainly not gonna pay out another £100 excess to have the screen fixed.
But some clarity in the insurance for damage where a repair is needed rather than replacment should be made available
22-06-2012 07:51 - edited 22-06-2012 08:06
The insurance depends on when you took the policy out as it has changed. Are you a consumer tariff or business tariff
This is why we stopped our insurance with o2 as they are the most expensive provider of insurance.
We insure our 3 iphones as a specified risk on our busibess contents policy for a total of £36 a year with a £100 excess not the £45 a month we paid with o2.
Also for £139 max apple will do out of warranty replacements for cracked screens on the spot swap. http://support.apple.com/kb/index?page=servicefaq&
on 23-06-2012 03:50
on 23-06-2012 17:16
on 22-08-2012 23:37
Quite honestly the o2 phone insurance isn't really worth it - I've been paying £15 a month for several years, and I still have to pay £50 to get a replacement phone, and it took me four different phone calls to get them to send out the new phone to me on holiday abroad. Even then it hasn't arrived yet, and communication has been really poor. You're better off just setting aside cash in an account of your own, and then using that cash if anything happens to your phone!!