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Level 1: Joiner
ansonzhou2001
Posts: 1
Registered: ‎15-09-2013
Accepted Solution

International Favourites Manage numbers

I have signed up for international favourites bolt on. After 48 hours I logged in my account to setup number. In the first step I entered my mobile number and shortly received a SMS with a four digits codes. In the next screen I entered my code and click "Continue". The problem is that after I clicked "Continue" nothing happened. I tried this using different computer, different OS and different web browser and the same problem happens. Is there any solution for this. Or do I HAVE TO call them or go to store? Many thanks for any suggestion

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adamtemp64
Posts: 12,973
Topics: 210
Kudos: 885
Solutions: 966
Registered: ‎13-08-2008

Re: International Favourites Manage numbers

This is a well reported error on here.

Ring o2 202 pay monthly or 4445 pay as you go
2 iPhone 5s 32gb on 4g 8gb tariff 1 iPhone 4s 16gb sim only on business contract
iPad 3 wifi-3g 64gb
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (still 2g only and it is 2014)
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perksie
Posts: 24,739
Topics: 229
Solutions: 1,536
Registered: ‎29-07-2008

Re: International Favourites Manage numbers

[ Edited ]

See if this page works:

 

https://if.o2.co.uk/templates/home.aspx

 

Please let us know if it does.

Please support the Disasters Emergency Committee appeal to send help to the Philippines.
Text DEC to 70000 (free text) to donate £5 or online: http://www.dec.org.uk/appeals

Sky Unlimited Broadband - Legacy O2 Simplicity 20 - O2 Wallet - Nexus 4 Android 4.4.2
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Level 1: Joiner
phfixer2
Posts: 4
Registered: ‎04-06-2013

Re: International Favourites Manage numbers

This problem has existed for long enough, it does not work for me on internet explorer or google chrome, but on opera it does sometimes, nothing to do with cache or cookies and if it was why should someone have to clear cache and cookies everytime they want to access there account, what sort of system would that be, who would design a system with this built in deficiency, I hope they were not paid. The other problem I have with this bolt on is that the call me number only works from mobiles and not landlines, from landlines it come through as 1999999999, and the line is open but each party cannot hear the other, maybe that is my cache also!!!

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perksie
Posts: 24,739
Topics: 229
Solutions: 1,536
Registered: ‎29-07-2008

Re: International Favourites Manage numbers

[ Edited ]

This seems to be almost the same as the post here:

 

http://community.o2.co.uk/t5/Discussions-Feedback/Website-bugs-or-errors/m-p/592266#M40533

 

Multiple posting won't help your problem though, you'll need to ring O2.

Please support the Disasters Emergency Committee appeal to send help to the Philippines.
Text DEC to 70000 (free text) to donate £5 or online: http://www.dec.org.uk/appeals

Sky Unlimited Broadband - Legacy O2 Simplicity 20 - O2 Wallet - Nexus 4 Android 4.4.2
Please use plain text.
adamtemp64
Posts: 12,973
Topics: 210
Kudos: 885
Solutions: 966
Registered: ‎13-08-2008

Re: International Favourites Manage numbers

[ Edited ]
@perksie yes but it was also posted elsewhere and i advised posting in the website errors thread
2 iPhone 5s 32gb on 4g 8gb tariff 1 iPhone 4s 16gb sim only on business contract
iPad 3 wifi-3g 64gb
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (still 2g only and it is 2014)
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perksie
Posts: 24,739
Topics: 229
Solutions: 1,536
Registered: ‎29-07-2008

Re: International Favourites Manage numbers

Exactly. so it doesn't need to be here! :smileyhappy:

Please support the Disasters Emergency Committee appeal to send help to the Philippines.
Text DEC to 70000 (free text) to donate £5 or online: http://www.dec.org.uk/appeals

Sky Unlimited Broadband - Legacy O2 Simplicity 20 - O2 Wallet - Nexus 4 Android 4.4.2
Please use plain text.