Solved: Re: Insurance claim come out of bank but been adde...

Anonymous · ‎19-09-2016

Paid for my o2 insurance claim £60 via telephone using bank card on 15th August and it came out of my bank on 23rd when, my claim was accepted. Now it has been added to my phone bill also. Called customer service who transfered me to insurance and been on hold twice for nearly 4 hours. Decided to email them but just got a generated reply that they no longer use email contact????

MI5 · ‎19-09-2016

Call them back but try early morning.
Only CS can help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎19-09-2016

Call them back but try early morning.
Only CS can help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

jonsie · ‎19-09-2016

You can't email them nowadays so as said, call 8.30am....

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

O2

Insurance claim come out of bank but been added to phone bill aswell

Re. Telephone number (REMOVED)

Redeem extra

2 SIMS on same number/contract?

Bills

Disney Plus Premium for 7.99 / month ?