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Insurance claim come out of bank but been added to phone bill aswell

Anonymous
Not applicable
Paid for my o2 insurance claim £60 via telephone using bank card on 15th August and it came out of my bank on 23rd when, my claim was accepted. Now it has been added to my phone bill also. Called customer service who transfered me to insurance and been on hold twice for nearly 4 hours. Decided to email them but just got a generated reply that they no longer use email contact????
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MI5
Level 94: Supreme
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Call them back but try early morning.
Only CS can help you with this.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 143438 Posts
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Registered:
Call them back but try early morning.
Only CS can help you with this.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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jonsie
Level 94: Supreme
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