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How to ask a technical question before buying?

GAT
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Hi,

 

When I try to use O2's Online Chat facility, it's asking to input an O2 mobile number, which I haven't got as I'm not an O2 customer at present.

 

How to get around this please?

 

I'd rather just use the Chat option (so everything's in writing & quick) than call or email (delayed response).

 

Thanks 🙂

 

 

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jonsie
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@GAT wrote:

Hi guys, thanks for your prompt replies & confirmation slight_smile

 


 

@Toby, it seems like entering an O2 phone number is compulsory before being able to use the online Chat facility - the field is marked with an asterisk.

 

You do have to enter a mobile number. Far better to come here as people here know far more than live chat. Hopefully you are now better informed as to buying the phone from O2.

 


 

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GAT
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jonsie wrote: You do have to enter a mobile number

 

And it has to be a valid & current O2 number, right?

 

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Bambino
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Yes that is correct @GAT, but I wouldn't worry about not being able to speak to Live Chat. If you search the forum you will see that they aren't very highly regarded.

I DO NOT WORK FOR O2



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Toby
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Hi guys, I just want to add; You can use any UK mobile number when linking to Live Chat, not just O2 ones. @GAT, you can use the number you already use :). We'll look into improving wording there. 

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MI5
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Thanks for clarifying that @Toby
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Bambino
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I didn't know that, but I still think the OP is better off asking here, unless it's account related, and they wouldn't want to be talking to Live Chat for that either.:smileywink:

I DO NOT WORK FOR O2



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GAT
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@Toby, thanks for confirming that any number will do.

 

Thought if I tried my non-O2 number, the Chat wouldn't work at all, or I might be refused help by the Chat person.

 

Yes, changing it to something like 'Your contact number' perhaps, would definitely help.

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Toby
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@GAT wrote:

 

 

Yes, changing it to something like 'Your contact number' perhaps, would definitely help.


Good suggestion @GAT, I'll pass it on! Seems like an easy-to-understand alternative.

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Cleoriff
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I had absolutely no idea you could enter any mobile number! You live and learn something new every single day....Dance

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jonsie
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I had no idea either. Mind you any query I've ever raised with them has always been an O2 number. Every day's a schoolday as they say Crazy LOL

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