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How to ask a technical question before buying?

GAT
Level 2: Apprentice
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Hi,

 

When I try to use O2's Online Chat facility, it's asking to input an O2 mobile number, which I haven't got as I'm not an O2 customer at present.

 

How to get around this please?

 

I'd rather just use the Chat option (so everything's in writing & quick) than call or email (delayed response).

 

Thanks 🙂

 

 

Message 1 of 32
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Toby
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@Cleoriff wrote:

I had absolutely no idea you could enter any mobile number! You live and learn something new every single day....Dance


Glad to hear its new info guys and hopefully helps in future. If you ever need advice clarified or an answer to a query you often see, do come and ask me at any time.

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

Message 21 of 32
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Chattymuch
Level 3: Thinker
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You should be able to type any number into the chat facility, whether it be an o2 number or not.

There is now a small number of chat advisors now in the UK, one of which being myself.

We are trying hard to make the chat a much better experience slight_smile

I work for O2 but my comments and opinions posted here are solely my own and do not reflect those of Telefonica"
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jonsie
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Sadly, the only time I can chat with a UK adviser is by going through the link on the complaints page.

ps, hope you don't mind me mentioning it @Chattymuch but as you work for O2 you need to let people know by way of your signature. @Toby can advise you.

Message 23 of 32
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Chattymuch
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Thanks Jonsie, just message to ask him how I do that slight_smile

 

I work for O2 but my comments and opinions posted here are solely my own and do not reflect those of Telefonica"
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Toby
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Hi @Chattymuch,

Sent a PM slight_smile

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

Message 25 of 32
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jonsie
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Cleoriff
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Yes welcome @Chattymuch (Love the name) Welcome

So pleased to hear you are working hard to make live chat a good experience. Best of luck x

Veritas Numquam Perit

Girl in a jacket
Message 27 of 32
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Chattymuch
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its going to be hard undoing all the years of terrible service from chat, Ive spoke to other networks live chats too from being their customers, and its like talking to brick walls. Must be a live chat thing!

I work for O2 but my comments and opinions posted here are solely my own and do not reflect those of Telefonica"
Message 28 of 32
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Cleoriff
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@Chattymuch wrote:

its going to be hard undoing all the years of terrible service from chat, Ive spoke to other networks live chats too from being their customers, and its like talking to brick walls. Must be a live chat thing!


Of course with this being a forum people generally complain about poor service....but we have a had a few good reports as well wink

Veritas Numquam Perit

Girl in a jacket
Message 29 of 32
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Cleoriff
Level 94: Supreme
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@Chattymuch if you want to introduce yourself properly on the forum we have a welcome thread here Smiley Very Happy

http://community.o2.co.uk/t5/Welcome-News/Introduce-yourself-on-the-O2-Community/td-p/571606/page/69

Veritas Numquam Perit

Girl in a jacket
Message 30 of 32
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