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How long to activate replacement sim that I had stolen ? 12 hrs so far

Anonymous
Not applicable

How long does It take to activate my replacement sim o2 have sent out so far it's been 12 hrs and still not ready . I've got the signal dots and o2 sign showing but no 4g and lines dead it you ring it . The sim is in a brand new phone I've given them the new sim number 

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MI5
Level 94: Supreme
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Registered:
It can take upto 24 hours.
Have you rebooted the phone?
Give CS a call if nothing is happening with it
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 144206 Posts
  • 634 Topics
  • 27635 Solutions
Registered:
It can take upto 24 hours.
Have you rebooted the phone?
Give CS a call if nothing is happening with it
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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jonsie
Level 94: Supreme
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Registered:

Check with them that the lost/stolen bar has been removed from your account.

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