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Home Broadband Router/Modem

Anonymous
Not applicable

My home O2 broadband router/modem has packed up on me. How do I get a replacement?

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Cleoriff
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You should ring customer services for the broadband division. They will either send a new router....or an engineer to check it. Which provider are you with incidentally @Anonymous? Presuming you are now with Sky check for their number here http://help.sky.com/

Veritas Numquam Perit

Girl in a jacket
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MI5
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Maybe @Toby can advise as it's a BB issue?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Toby
Former Staff
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Hi @Anonymous,

 

Please give our customer services team a call, as they will be able to either look into this, or point you in the right direction. Should you have trouble, do come back and let us know!

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

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