Other Products & Services

[sharon_o2]

Hello,

We’ve found a problem that may affect some of our Pay & Go Mobile Broadband customers who purchased a Huawei modem from us before November 2009 and are using Connection Manager 2. Thank you to everyone who has helped out on the forums on this issue – to get back online you’ll need to delete a couple of files.

There are 2 ways to do this. If you would like us to delete the correct files for you, you can run our automated fix from http://www.o2.co.uk/connectionmanager. Alternatively you can delete the files manually following the instructions below.

The two files to be deleted are called “DatausgDB.tsc

[neilmadden]

I looked for the two files mentioned but they are not shown even after unchecking the Hide Files, etc. For the moment I have simply reset the clock to January 2009 and this enabled Connection Manager to work. I also have a Support Assistant file to send but I need a Valid Ticket Number and the right email address to send to.

[saz1241]

Hi thanks very much for sorting this out
Restored my faith in mobile broadband!
Works for me

[Kisstheasphalt]

http://www.o2.co.uk/connectionmanager

There is a patch to fix your Connection Manager issues now:

http://www.o2.co.uk/assets2/business/O2 ... an2010.exe

[reaper]

Thanks for this it seems to have sorted out the problems ive been having for awhile now,very frustrating indeed,

[martinoc]

This one still leaves me with problems! I am getting the 'please enable wifi' message and every time I connect with my dongle windows makes a new celluar profile - i think i now have 12! Is there anything which ,may have made by wifi stop working with CM? My wifi card still works fine and connects outside of CM.

[clatcho]

Please enable your wi-fi

What a nightmare this message can be, for some reason the programmers found that it was necessary to add this message for those of you that have not enabled your-wifi.

However despite actually enabling the Wi-Fi, or not even having Wi-Fi on the computer the message still remains.

The best way to get round the problem is

Close the o2 software

Uninstall the connection manager

Delete C:\Progarm Files\O2CM-CE

Reboot

Reinstall

[martinoc]

Thanks for your reply, still no luck with the wifi issue after uninstalling / deleting the folder and reinstalling. I have just got myself Windows 7 and upgraded but that hasn't even fixed it!

Mobile internet is working but still get message about enabling wifi. I think CM has corrupted the registry and this was not fixed by upgrading to Win 7 - maybe I need to do a full reinstall of Windows?

[hughmcfarlane]

I think this message has nothing to do with enabling the wi-fi adapter in your computer, as such. Instead I think it's something to do with "flight mode". In the Tools menu (spanner symbol in CM) there's an option "enable flight mode". I remember I accidentally selected that, and afterwards got this message. I forget how I solved it (perhaps by "disable flight mode") but I can't repeat the experiment today because flight mode is greyed-out in the Tools menu today. Grrr.

[martinoc]

Thanks to all for your ideas but worked out a way to fix the wifi problem. I'm kicking myself that I didn't try this earlier but all I had a to do was make a new user account on windows to stop all the problems. It was a pain transferring all of my email and documents but worth it! Dint forget you will need to set up your email settings and copy bookmarks etc. Don't delete the old account until you are sure you have everything. Hope this helps others.

cheers,

Martin