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HOW THE HELL DO I CHANGE MY ADDRESS

Anonymous
Not applicable

I am in absolute need of help. I need to change the address on my account but I can find nowhere on this poxy website in which to do that ? I've looked everywhere it's probably really simple, But it's proving the most difficuilt. 

 

HELLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLPP. 

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Anonymous
Not applicable
Hi


If you cannot do this via myo2 then ring cs on 202 contract or 4445 payg.

View solution in original post

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Anonymous
Not applicable
Hi


If you cannot do this via myo2 then ring cs on 202 contract or 4445 payg.
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MI5
Level 94: Supreme
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Registered:
Log into your My o2 and it's one of the options in the left side panel.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
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Message 3 of 14
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Anonymous
Not applicable

The poxy website allows you to do this very easily...

1) Login to MyO2

2) Click on the account you want to change the address for

3) In the left hand column, click on My Details

4) Press the Change Address button

 

address.JPG

Hope this helps slight_smile

As Bandofbrothers says though, if you have any difficulty changing your address in MyO2 call Customer Services

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Anonymous
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Thank you, But I refer to it as poxy as those options are no where to be seen on my o2 page, I'll just ring tomorrow thank you for your help slight_smile

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Anonymous
Not applicable
thank you for all your help
Message 6 of 14
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Anonymous
Not applicable
Thank you for all your help
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Anonymous
Not applicable

Okay, so after you login to My O2, do you see the following screen?

myo2.JPG

What are you then clicking on?

If you click on Pay Monthly you will be taken to the next screen:

Myo2a.JPG

Under My O2 Products, click on Pay Monthly Mobile and you should then get into MyO2 proper where you will see the menu options in my previous post.

Myo2b.JPG

I am assuming that the PAYG version is much the same if thats what you use? 

if you're not seeing this, where does this process change for you? What are you seeing after you login to MyO2?

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Anonymous
Not applicable

@Anonymous wrote:
thank you for all your help

Your welcome. 

 

Let us know how you get on. 

Message 9 of 14
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jkgwatcher
Level 2: Apprentice
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Registered:

The process is not the same for P&G customers (like me); seems it is not possible via web page; this is the "next screen":

Capture.PNG

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