FALSE ORDER BY O2!!!!!!! VERY ANGRY CUSTOMER

[Anonymous]

RECEIVED AN EMAIL STATING MY ORDER FOR A SAMSUNG GALAXY S6 FOLIO BUNDLE FOR £19.99 HAS BEEN PROCESSED YET I DIDNT ORDER THIS NOW O2 ARE SAYING THAT THEY CANT CANCEL DUE TO IT BEEN PROCESSED AND I AM TO REFUSE DELIVERY AND MY MONEY WILL BE REFUNDED! WHAT CAN BE DONE!!! REPORT TO TRADING STANDARDS MAYBE! I AM FUMING

[MI5 · Accepted solution]

You need to ask CS to escalate it to the fraud dept.
If it was ordered on your account and you didn't do it it means your account may have been hacked and you should report it immediately.
You will also need to change your passwords etc.

[Anonymous]

apparently nothing can be done regarding this all i can do is refuse my delivery and wait for a refund

[Anonymous]

oh and now it is my fault for apparently 'ordering at time of ordering my phone' more lies

[MI5]

I've told you what you need to do above. We are just customers here so can't do anymore for you.
Is it showing as an order placed in your My O2 or just an error ?
http://www.o2.co.uk/myo2

[Anonymous]

no order isnt showing as placed contacted cs who said order was done at 15:39 today wich i was at work as didnt finish till 4 and they cant do anything regarding the order

[MI5]

Keep your eye on your My O2 as it may have just been an email sent to the wrong account - I've had that before.
Your My O2 should update over night if it has been ordered on your account.

[Anonymous]

they said it has been ordered from my account and have confirmed its my address its been posted too. i dont know what to do 

[Anonymous]

Are you a customer of O2 already? It would seem strange for a fraudulent order to be placed and delivered to you! Maybe there has been a glitch on their system - has any money been deducted from any payment card?

Edit: I see you are a customer! 

[MI5]

Yeah, it is a weird one.
You'll have to refuse delivery or accept the phone and use the 14 day cancellation period to return it.