E2save Mobile con

[Anonymous]

Hi,

I have been conned today by e2save who phoned me pretending to be O2. I got flustered and agreed to renew my contract and they are sending me an upgrade phone. I have contacted O2 who know nothing about this and have today renewed my contract with them.

I have emailed E2save to ask them to cancel my order. Is there anything furhter anyone can suggest?

I do really apprecite any help

Ian

[perksie]

You must choose the network that works best for you, it's about coverage as well as service.

O2 don't run E2Save.

[MI5]

How did o2 have any part in you being "conned"?

[jonsie]

Please elaborate on how you were conned. Did they claim to be O2 or mislead you in any way?

[Anonymous]

I was told I could take it back to the CPWH, but they refused to take the phone from me, the next day way the 8th after I signed for the phone. I got the wrong info from E2Save mobile

[Anonymous]

Are you saying I can send this phone back still?

[MI5]

DSR gives you 14 days to return goods if you are not happy.

You need to follow the relevant companies return policy though.

[perksie]

DSR is now called the Consumer Contracts Regulations from 13th June 2014 I have just found out. 

http://www.which.co.uk/consumer-rights/regulation/consumer-contracts-regulations

[jonsie]

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@perksie wrote:

DSR is now called the Consumer Contracts Regulations from 13th June 2014 I have just found out. 

http://www.which.co.uk/consumer-rights/regulation/consumer-contracts-regulations

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Good link @perksie

[Anonymous]

I think it should all be ok based on what I've just read

"I've changed my mind

You can return or exchange almost anything you buy from us online or over the phone. As long as you let us know within 14 calendar days from the day we deliver your order. "

http://www.e2save.com/helpdesk/Exchange%20and%20Returns

[jonsie]

I believe so too, whether the company use delaying tactics though.....the op needs to push it with them.