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Calderj
Level 2: Apprentice
Calderj
Posts: 8
Registered: ‎19-07-2012
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Customer service email address????

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on ‎19-07-2012 14:53

Anyone have an email address from customer service? I am getting nowhere on this site as I cant access any services from the UAE. Very very stressfull!!
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mgoo
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mgoo
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Registered: ‎18-07-2012

Re: Customer service email address????

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on ‎19-07-2012 15:47

mycare@o2mail.co.uk
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PhoneBuff
Level 3: Ponderer
PhoneBuff
Posts: 25
Registered: ‎20-06-2012

Re: Customer service email address????

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on ‎21-07-2012 04:52

Just to let you know, mycare@o2mail.co.uk isn't monitored and you wont receive a response.
You can call in, speak to an online advisor, or write in to customer services.

 

Contact O2

I do work for O2 but my comments and opinions posted here are solely my own and do not necessarily reflect those of Telefónica

| Samsung Geek | Owner of: Galaxy S1 / Galaxy S2 / Galaxy Note / Galaxy S3 |
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perksie
Posts: 18,307
Topics: 119
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Registered: ‎29-07-2008

Re: Customer service email address????

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‎21-07-2012 10:03 - edited ‎21-07-2012 10:05

PhoneBuff wrote:

Just to let you know, mycare@o2mail.co.uk isn't monitored and you wont receive a response.
You can call in, speak to an online advisor, or write in to customer services.

 

Contact O2

I find that a bit strange, do you know an email address that does work?

Perge Scelus Mihi Diem Perficias

Legacy O2 Standard Broadband (temporarily) - Legacy O2 Simplicity 20 - O2 Wallet - Nexus 4 Jelly bean
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PhoneBuff
Level 3: Ponderer
PhoneBuff
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Re: Customer service email address????

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on ‎21-07-2012 15:33

There isn't one I'm afraid. Your best bet is to speak to online customers services if you need help online.

I do work for O2 but my comments and opinions posted here are solely my own and do not necessarily reflect those of Telefónica

| Samsung Geek | Owner of: Galaxy S1 / Galaxy S2 / Galaxy Note / Galaxy S3 |
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stuart1983
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Re: Customer service email address????

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on ‎21-07-2012 16:54

there is actually just they will take up to 5 working days to respond

iphone 4 16gb o2 unlimited, iPad 2 16gb wifi only
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JM495
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JM495
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Re: Customer service email address????

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‎24-07-2012 13:28 - edited ‎24-07-2012 13:30

I've been waiting for more than 5 working days for them to respond to me.

 

Maybe if O2 haven't got the facilities to support their paying customers properly, they should promise so many thing in the adverts. They should just concentrate on their core business for a descent price.

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Leonard
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Leonard
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Registered: ‎13-06-2012

Re: Customer service email address????

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‎24-07-2012 14:03 - edited ‎24-07-2012 14:04

JM495, I'm sorry to hear that. Have you tried to contact support through web chat? That should be a lot faster: http://j.mp/O2Help


Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a private message.

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PhoneBuff
Level 3: Ponderer
PhoneBuff
Posts: 25
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Re: Customer service email address????

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on ‎24-07-2012 22:44

Since when did O2 advertise in their adverts they had a customer service team responding to queries via email? 

 

I dont see why its so hard to call them or just go online.

 

And to confirm again mycare@o2mail.co.uk IS NOT MONITORED THEY WILL NOT RESPOND!

I do work for O2 but my comments and opinions posted here are solely my own and do not necessarily reflect those of Telefónica

| Samsung Geek | Owner of: Galaxy S1 / Galaxy S2 / Galaxy Note / Galaxy S3 |
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perksie
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Re: Customer service email address????

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on ‎24-07-2012 23:04

PhoneBuff wrote:

Since when did O2 advertise in their adverts they had a customer service team responding to queries via email? 

 

They may not have, but the "Contact us" link has always taken you to an "Email us" link, until the recent update to that page, where it has been removed.

 

This has been in regular use for at least the last four years to my knowledge.

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Legacy O2 Standard Broadband (temporarily) - Legacy O2 Simplicity 20 - O2 Wallet - Nexus 4 Jelly bean
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