Change of email address issues

[Anonymous]

Good evening,

I'm trying to change my email address but cannot seem to find any obvious place to do it.  I've changed my username/login to my new email address but I'm still receiving my emails to my old address.  I've tried live chat but it seems that I manage to connect, sometimes I even get a 'Hi how can I help?' message, and then a 'chat not initialised' error is displayed and that's the end of that.

I understand that the email address forms part of your account, but if I can get someone to change it on my behalf, which is what seems to be the case based on stuff I've read on other forums, then why not make this function available to us?

Perhaps I'm just missing the obvious.  Can I change it via the website? I am currently unable to ring, so this is getting a bit frustrating.

Any help anyone can give will be appreciated.

[jonsie]

Such a simple thing and so much trouble now. Sometimes it makes you wonder if they change these things just for the sake of change.

[Anonymous]

I agree @jonsie

[browni]

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@Anonymous wrote:
Why do O2 remove things like this from the users control they are just creating more work for themselves and annoying customers in the process

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Possibly because they don't offer an email service anymore?

[Anonymous]

But this is for the user to change their email address on their O2 account I can't see what that would have to do with O2 not offering email support anymore although who knows

[browni]

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@Anonymous wrote:
But this is for the user to change their email address on their O2 account I can't see what that would have to do with O2 not offering email support anymore although who knows

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From the OP " I've changed my username/login to my new email address but I'm still receiving my emails to my old address. "

[Anonymous]

Yes that's the problem browni it changes the username but it doesn't change the email address stored with O2 it used to me a user Changeable thing but now it's not

[browni]

I think I may have read it wrong.

Be interesting if it's an old broadband account with email still active though...

[anticpated]

It's the two cats at the entrance pretending to be guarddogs that bother me.

[Anonymous]

Evening!

In answer to some of the points raised, I can say that I've tried live chat a few times throughout the day, but I think it may be an issue with the computer I'm using. I can't find anything obvious. Security settings seem fine, and all the java settings etc also all seem good.

Regarding email address changing, I'm on an old(ish) hotmail.co.uk (maybe 4 or 5 years old?) account and am trying to change it to a brand new hotmail.com account, so there shouldn't be an issue with that. Like I mentioned in an earlier post, it's accepted the new address as the login name, it just doesn't seem to update the actual address used for email correspondence, such as my monthly bills and O2 special offers etc.

I've emailed @Toby, and he's looking into it for me. If I get something positive back I'll let you all know.

It does seem to be a shame that we can't update it ourselves, especially as if I could contact the live chat guys they could do it for me, but I guess it is what it is.

[MI5]

I still suspect this to be a potential security safeguard.
If someone got your log in details and changed your email address they could potentially divert any account change info to themselves and you may be no wiser to any attempted fraud until the damage was done......