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Level 1: Joiner
dslennon
Posts: 1
Registered: ‎06-08-2012

Cant get into my email....again!

[ Edited ]

Does anyone know if there is a problem with the O2 webmail service? I keep getting a 404 error.

 

Before I'm re-directed to the link about having AV, keeping it up to date and have a secure password. I keep my AV up to date (with auto search/install) I run full system scans weekly with AV and Malware software. My system is clean. My password is an alphanumeric with special characters which I change at regular intervals so I doubt its been hacked.

 

Seems to me that O2 like to use these obvious security precautions to disguise a problem with their systems. The reason I cannot access my webmail is something to do with O2 not my security set up.

 

Asking Lucy the virtual agent for an answer to anything is a waste of time. Most of the answers received are of no use whatsoever.

 

If the reason I can't get into my webmail is because O2 are doing upgrades (this has been the problem in the past) might I suggest O2 put some sort of banner message on the Home screen letting customers know this?

 

Please use plain text.
perksie
Posts: 18,407
Topics: 120
Solutions: 802
Registered: ‎29-07-2008

Re: Cant get into my email....again!

Check the thread here:

 

http://community.o2.co.uk/t5/Home-Broadband-Home-Phone/Webmail-account-disabled-blocked-here-s-more-...

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Please use plain text.