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Can't access voicemail!!

Anonymous
Not applicable

I have turned my voicemail on by dialling 1750 and then I dial 901 to access my voicemail.

 

It then says redirecting you to pay & go top up services and nothing to do with my voicemail. Does this mean I have to top up to set up my voicemail or has the number changed?

 

thank you anyone that can help!

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adamtemp64
Level 66: Unequalled
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calls to voicemail are chargeable so you need credit on the phone to listen / make changes to it

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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adamtemp64
Level 66: Unequalled
  • 16454 Posts
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Registered:

calls to voicemail are chargeable so you need credit on the phone to listen / make changes to it

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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jonsie
Level 94: Supreme
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If you have set up a pin number on voicemail (from the 8705 default pin) you can pick up your messages from a landline. Just switch the mobile off and call your number then interrupt the announcement by pressing the * key. Enter your pin to listen to messages.

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Anonymous
Not applicable

im having same problem except i have £20 credit and can still make calls just when i call voicemail it diverts to top up??? any answers

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MI5
Level 94: Supreme
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What VM number are you dialing?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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