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Calling 0300 numbers from your O2 mobile

Anonymous
Not applicable

Hi,

 

Ids anyone able to tell me why '0300' numbers are prohibited from being called on your mobile phone with O2?

 

These '0300' numbers were brought in apparantly to replace the '08' numbers that cost an absolute fortune to call on a mobile. The '0300' numbers should come out of your allowance and basically not cost you a penny - but when speaking with an O2 advisor I was told that using these numbers could lead to 'disconnection of your account'. Why? She said that she could not comment when I stated 'but Offcom supports this number usage?'.

 

Whats going on O2 - why are you going against rules and regs and not helping out your customers in a time when 'free' numbers are a godsend pn a mobile phone?

 

You can see details here: http://bt.custhelp.com/app/answers/detail/c/345,349,355/a_id/10424 and http://consumers.ofcom.org.uk/files/2010/01/numbering.pdf - You can see that Offcom clearly states that:

"

Many organisations use 03 numbers as an alternative to more
expensive 08 numbers.
How much do calls cost? Calls cost no more than calls to geographic
numbers (01 or 02) and must be included in inclusive minutes and
discount schemes in the same way. Calls from landlines are typically
charged between 2p and 10p per minute; calls from mobiles typically
cost between 10p and 40p per minute. Calls from landlines and mobiles are included in
free call packages."

 

So does this beg the question as to why O2 have to be different and hold such a forceful way of stopping you using these new numbers?

 

Someone please tell me?

 

Thanks

Carrie

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adamtemp64
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and the op will not be back thread was july but resurected because of the hmrc comment and that one will be ok I asume
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adamtemp64
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@pablo looks like revenue share is not allowed on the 03 number range so how are people doing this http://consumers.ofcom.org.uk/2009/09/what-are-03-numbers/

Revenue sharing – where the dialled party can receive a share of what the consumer pays to make a call – is also not allowed on calls to 03 numbers

So how can this be being used and the advice from chat correct
iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
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My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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Anonymous
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@adamtemp64 wrote:
@Anonymous looks like revenue share is not allowed on the 03 number range so how are people doing this http://consumers.ofcom.org.uk/2009/09/what-are-03-numbers/

Revenue sharing – where the dialled party can receive a share of what the consumer pays to make a call – is also not allowed on calls to 03 numbers

So how can this be being used and the advice from chat correct

There are always new 03 numbers popping up here and there - we can't blanket ban all 03 numbers as there are lots of genuine ones.  So when a new one comes up O2 take the required action, we only know about new ones once customers start abusing.

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adamtemp64
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@pablo just wonder how they can be setup if ofcom rules prohibit the revenue share which is the only way they can work?.

Perhaps ofcom need to wield their big stick.
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Anonymous
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I think this is pretty definitive on this 0300 question...

http://consumers.ofcom.org.uk/2009/09/what-are-03-numbers/

 

 

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MI5
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@Anonymous wrote:

I think this is pretty definitive on this 0300 question...

http://consumers.ofcom.org.uk/2009/09/what-are-03-numbers/

 

 


Definitive from Ofcom but unfortunately the reality isn't always as clear as that.....

Some 0300 numbers are just a front for additional services, hence the revenue sharing comments above, equally some 0800 numbers result is extortionate costs to the user (see 0800mumdad) for example.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Anonymous
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Me too I am trying to call the tax man on 0300. So am I to take it that 0300 numbers are included within your standard pay monthly allowance ie free if you are within your allowance?

 

Surelay O2 should have an official call prices page that shows the prices for your calls ??? You should not have to go on a forum to ask other customers??!! A link would be nice please O2

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http://www.o2.co.uk/help/everything-else/special-numbers
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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perksie
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@Anonymous wrote:

 

Surelay O2 should have an official call prices page that shows the prices for your calls ??? You should not have to go on a forum to ask other customers??!! A link would be nice please O2


A quick Google found that page for me in 2 seconds, you shouldn't have had a problem finding it.

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