Dear O2,
I a very rarely one to complain about a poor customer experience, being a tolerant kind of person. But It appears that I have been subject to the Azzurri Communications business account scam too. My ongoing experience is now so bad that I am driven to complain in a public internet forum in the hope that someone somewhere at O2 cares enough to do something about it, and other business customers are aware of this customer service debacle.
I have a business account with O2 with a number of handsets and data plans.
It appears that some of those handsets contracts have been passed over for handling by Azzurri Communications without my consent.
How did I notice this? The bill costs almost doubled.
What can I do about it? Nothing, it would appear. I am 'in contract' with Azzurri Communications until November on part of the account (some handsets and data plans) despite the fact that the primary business account is out of contract and with O2.
And now I cannot negotiate and review my business contract as a whole, because it is being managed in two different places, with two different companies.
How did this happen? Nobody knows, ask a straight question, and get very evasive answers. It appears that if you speak to O2 it is Azzurri, and if you speak to Azzurri it is O2.
What can I do? Nothing apart from raise a 'partner dispute form' with O2.
What can O2 do? Nothing, because the accounts are with Azzurri Communications.
Very, very annoyed about this O2. I have always had a good customer service experience in the past, but it has just fallen off a cliff.
After 17 years as a customer since your Cellnet days you are within a hair's breadth of losing my business.
That I am driven to the internet to complain should speak volumes to you.
Sort it out.
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