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[dexter]

OK everyone I need some help and fast! I had wanted to close down my O2 business account and yes as all of you can imagine, I had somehow automatically been switched to Azzuri as my provider.
It all happened during the iphone4 upgrade time. I wanted to know more, but long story short, I some how got switched. And no, I didn't receive a 300 pound check, and no I didn't get free iphone4s either. To me getting switched was an absolute shock! I wonder why O2 didn't let me know about this...
So a month and a half ago, I tried to close the service down. O2 said its with Azzuri. I called Azzuri and they said that they have me on contract till November 2012.
I complained and it took them 2.5 weeks to talk to finance to check that I indeed didn't get cheques/nor did I cash them. Now they have said they will put my account back on O2 with a reversal. However, they have said that the reversal is in progress but it is now with O2.... that a DIRECTOR at O2 must make this reversal. And once this is approved, it will be reversed. I've already been waiting for 2 weeks.
Is there anyone who can help? If this is indeed with O2, does anyone know who is the DIRECTOR who I must speak with?
I was actually thinking of going to this forum to write my horror story, only to find more Azzuri horror stories in this forum. Sad...

[adamtemp64]

Use the complaints review service on main O2 support pages Link: http://service.o2.co.uk/IQ/SRVS/CGI-BIN ... =obj(13668)
O2 transferred a lot of business contracts en mass to one of the partners and it has not been a good business decision as far as I am concerned.
Good luck in resolving the issue crs say 5 working days for a reply.

[dexter]

Latest update was I used the link that you mentioned... to raise a ticket with O2. Now they said they will get someone to look into it. Now it has been another 48 hours.
I've also sent another email to Azzuri, but no one has responded as well.. another 48 hours.
Can't anyone help? Am I actually the only one this has affected?

[adamtemp64]

I said it takes 5 working days for them to reply

[dexter]

Ok so now I've hit 7 working days! Do I get a prize?