£30 Debenhams voucher not working

[Anonymous]

This is getting really annoying. I've made 5 phone calls over the weekend, and I don't have time making calls during my working week. The 2 vouchers me and my husband received are not working. Debenhams says it is a known issue from O2's side, and they need to re-issue. Despite having spoken to O2 at length, and them promising to solve this, I still have not heard anything.

I've tried getting help on chat, but they tell me to call.

I was given an email address, but it is not working.

I don't have time to call them back again until the weekend, but I would much rather have this solved sooner.

[Anonymous]

Hi

If.you have exhausted usual routes then perhaps use the complaint link at the foot of the forum page. 

Let us know how you get on. 

[jonsie]

Perhaps @Toby or one of the admin team can get some info about the reissue process or @rosadosc? 

[Bambino]

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@jonsie wrote:

Perhaps @Toby@ or one of the admin team can get some info about the reissue process or @Anonymous? 

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I have re-mentioned @Anonymous as yours didn't seem to be showing as a mention just to ensure she sees this.

[jonsie]

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@Bambino wrote:

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@jonsie wrote:

Perhaps @Toby@ or one of the admin team can get some info about the reissue process or @Anonymous? 

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I have re-mentioned @Anonymous as yours didn't seem to be showing as a mention just to ensure she sees this.

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Thanks @Bambino the perils of Singha, Sang Som , fat fingers and poor eyesight. Not a good mix.  

[Anonymous]

Thank you for your input. I have sent a message to the two contacts mentioned. The 'complaints' link on the forum is not very useful, it goes around in circles, and only wants me to call. As mentioned, I do not have time to make lengthy calls during the week.

I did send an email to various email addresses I found, but already one came back as not working - namely mycare@o2mail.co.uk. I also sent an explanation to complaints@o2mail.co.uk, abuse@o2mail.co.uk, ncb@o2.com and complaintreviewservice@o2.com. Hopefully someone will get back to me.

I will post again as soon as it has been resolved, thank you.

[Bambino]

Toby is the Community coordinator and rosadosc is an O2 employee who contributes here on a private level, but has been very helpful, so between the two of them, with any luck, you might get your problem resolved. Please come back and let us know how you got on. Good luck. 

[Toby]

HI @Anonymous ,

I shall tend to your PM later today when I can and see if anything can be done

I'm Toby, the community coordinator. Welcome.

[jonsie]

complaintreviewservice@o2.com is the official complaint email. You should get an acknowledgement fairly quickly and a decision about their arbitration within 7 working days. Check your spam folders.

[L_W_Ward]

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@Anonymous wrote:

This is getting really annoying. I've made 5 phone calls over the weekend, and I don't have time making calls during my working week. The 2 vouchers me and my husband received are not working. Debenhams says it is a known issue from O2's side, and they need to re-issue. Despite having spoken to O2 at length, and them promising to solve this, I still have not heard anything.

I've tried getting help on chat, but they tell me to call.

I was given an email address, but it is not working.

I don't have time to call them back again until the weekend, but I would much rather have this solved sooner.

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Did you try and use them online? I did and it would enter the code, do the discount and then say you can't use it twice. If this is the problem you need to follow all these points but then click debit card payment so the gift card is not selected but the gift card discount has already been applied. Then move onto the next page. 

If not use it in store?