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Level 1: Joiner
Posts: 5
Registered: ‎11-11-2013
Accepted Solution

02 boostbox

Hello i got a 02 boostbox on Friday, plugged it in a phoned 02. They activated it and added my phone numbers, told me in 4 hours it should be working!! It's monday and not working!!!! I phoned over the weekend to be told that it takes 5 days to activate.. REALLY?... I've been looking online and found that as I'm using virgin super hub I need to set up port forwarding so I've done that and it's still not working!! HELP
Posts: 27,020
Topics: 247
Solutions: 1,614
Registered: ‎29-07-2008

Re: 02 boostbox

[ Edited ]

A soft reset of the Boostbox may help but as there are so few of these about we don't see a lot of faults and fixes in the forum.

 

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref%28User%29:str%28Bus...

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Level 1: Joiner
Posts: 5
Registered: ‎11-11-2013

Re: 02 boostbox

I did try that about an hour ago and no change!
Posts: 27,020
Topics: 247
Solutions: 1,614
Registered: ‎29-07-2008

Re: 02 boostbox

Well I can't find much else on these, you may have to ring O2 Business support on 8002.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Level 1: Joiner
Posts: 5
Registered: ‎11-11-2013

Re: 02 boostbox

Yeah tried that 3 days in a row! Get told different things every time I speak to them, it's really annoying.. Why role out something they know nothing about!!!
Posts: 27,020
Topics: 247
Solutions: 1,614
Registered: ‎29-07-2008

Re: 02 boostbox

[ Edited ]

Wait for 4 hours appears to be the limit of the advice given.

 

I had a link for support page but it's not reliable and there's nothing there that you don't know.

 

 

 

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Posts: 14,133
Topics: 244
Kudos: 1,230
Solutions: 1,070
Registered: ‎13-08-2008

Re: 02 boostbox

This is one reason it is limited to business and not been rolled out further only o2 support can help you

iPhone 6s 64gb on 4g 30gb tariff
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My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (still 2g only and it is 2016)
Level 1: Joiner
Posts: 5
Registered: ‎11-11-2013

Boost box is a joke!

My 02 boostbox got delivered 10 days ago and hasnt worked yet!!! Ive probably made 10 calls to 02 i either get cut off or told some nonsense and to ring back in 48 hours!!! I would not bother getting a boostbox its a waste of £150 and the customer service is a joke passing you from pillar to post...
Posts: 27,020
Topics: 247
Solutions: 1,614
Registered: ‎29-07-2008

Re: Boost box is a joke!

[ Edited ]

I don't know if you can get a refund on it as normally you would have to send it back within 7 working days, I assume it the same for business customers.

 

Have you tried asking for a replacement as it could be faulty?

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Posts: 27,372
Registered: ‎17-04-2012

Re: Boost box is a joke!