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Stevejoy5
Posts: 5
Registered: ‎11-11-2013
Accepted Solution

02 boostbox

Hello i got a 02 boostbox on Friday, plugged it in a phoned 02. They activated it and added my phone numbers, told me in 4 hours it should be working!! It's monday and not working!!!! I phoned over the weekend to be told that it takes 5 days to activate.. REALLY?... I've been looking online and found that as I'm using virgin super hub I need to set up port forwarding so I've done that and it's still not working!! HELP
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perksie
Posts: 24,748
Topics: 229
Solutions: 1,536
Registered: ‎29-07-2008

Re: 02 boostbox

[ Edited ]

A soft reset of the Boostbox may help but as there are so few of these about we don't see a lot of faults and fixes in the forum.

 

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref%28User%29:str%28Bus...

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Level 1: Joiner
Stevejoy5
Posts: 5
Registered: ‎11-11-2013

Re: 02 boostbox

I did try that about an hour ago and no change!
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perksie
Posts: 24,748
Topics: 229
Solutions: 1,536
Registered: ‎29-07-2008

Re: 02 boostbox

Well I can't find much else on these, you may have to ring O2 Business support on 8002.

Please support the Disasters Emergency Committee appeal to send help to the Philippines.
Text DEC to 70000 (free text) to donate £5 or online: http://www.dec.org.uk/appeals

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Level 1: Joiner
Stevejoy5
Posts: 5
Registered: ‎11-11-2013

Re: 02 boostbox

Yeah tried that 3 days in a row! Get told different things every time I speak to them, it's really annoying.. Why role out something they know nothing about!!!
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perksie
Posts: 24,748
Topics: 229
Solutions: 1,536
Registered: ‎29-07-2008

Re: 02 boostbox

[ Edited ]

Wait for 4 hours appears to be the limit of the advice given.

 

I had a link for support page but it's not reliable and there's nothing there that you don't know.

 

 

 

Please support the Disasters Emergency Committee appeal to send help to the Philippines.
Text DEC to 70000 (free text) to donate £5 or online: http://www.dec.org.uk/appeals

Sky Unlimited Broadband - Legacy O2 Simplicity 20 - O2 Wallet - Nexus 4 Android 4.4.4
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adamtemp64
Posts: 13,396
Topics: 222
Kudos: 953
Solutions: 1,018
Registered: ‎13-08-2008

Re: 02 boostbox

This is one reason it is limited to business and not been rolled out further only o2 support can help you

2 iPhone 5s 32gb on 4g 8gb tariff 1 iPhone 4s 16gb sim only on business contract
iPad 3 wifi-3g 64gb
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (still 2g only and it is 2014)
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Level 1: Joiner
Stevejoy5
Posts: 5
Registered: ‎11-11-2013

Boost box is a joke!

My 02 boostbox got delivered 10 days ago and hasnt worked yet!!! Ive probably made 10 calls to 02 i either get cut off or told some nonsense and to ring back in 48 hours!!! I would not bother getting a boostbox its a waste of £150 and the customer service is a joke passing you from pillar to post...
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perksie
Posts: 24,748
Topics: 229
Solutions: 1,536
Registered: ‎29-07-2008

Re: Boost box is a joke!

[ Edited ]

I don't know if you can get a refund on it as normally you would have to send it back within 7 working days, I assume it the same for business customers.

 

Have you tried asking for a replacement as it could be faulty?

Please support the Disasters Emergency Committee appeal to send help to the Philippines.
Text DEC to 70000 (free text) to donate £5 or online: http://www.dec.org.uk/appeals

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bandofbrothers
Posts: 24,732
Topics: 1,001
Solutions: 2,097
Registered: ‎17-04-2012

Re: Boost box is a joke!

Hi.


Possibly the complaints online form may help.

http://service.o2.co.uk/IQ/srvs/cgi-bin/webcgi.exe?New,KB=Companion,question=ref%28user%29:str%28Rel...

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