Solved: Re: z5

Anonymous · ‎31-10-2016

so got a new contract for monthly and a new mob z5 loverly phone but it keeps freezing and hanging up on me then i contact o2 and ask if i can change but the local phone shop wont help me and the service says i have to send other back but it leaves me with no phone and no gaurentee i will be accepted hopefully o2 will look at other options to help out there customers in the future?

MI5 · ‎31-10-2016

If it's faulty within 28 days o2 will arrange a doorstep exchange for you so there is no need to be without a phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎31-10-2016

If it's faulty within 28 days o2 will arrange a doorstep exchange for you so there is no need to be without a phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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