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hayleyglynn
Posts: 1
Registered: ‎12-06-2012

what does o2 swap process mean on the job outcome on 02 repair tracker?

[ Edited ]

I have recently upgraded my bb to torch 9810 and it has been freezing for weeks and then kept restarting. it finally turned off and never turned on. I went back to the shop and they have sent it for repair. I checked the o2 repair tracker and it has a fault status of no power and repair outcome 02 swap process. please can someone clarify what this means? will they replace my handset with another as its in warranty as I have only had it for 3 months?

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jonsie
Posts: 24,081
Topics: 190
Solutions: 1,955
Registered: ‎04-01-2009

Re: what does o2 swap process mean on the job outcome on 02 repair tracker?

Yes it sounds like they are changing the handset but it is possible that it may be a reconditioned phone rather than new.

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