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unwanted balance news

Anonymous
Not applicable

Hi, I've just become a pay as u go customer of o2. So far so gud, but I'm finding after every text I send the balance comes up, which is not so bad , Its just that the ring tones come with it as well. Its driving me mad. Any ideas how to get rid of it, please? My phone is a Nokia c2-01. 

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MI5
Level 94: Supreme
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Registered:
Only by calling CS on 4445 to get the balance updates removed.
Your phone recognises it as a text so informs you accordingly with no way of changing it unless you change the SMS ringtone completely.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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Message 2 of 6
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MI5
Level 94: Supreme
  • 143438 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
Only by calling CS on 4445 to get the balance updates removed.
Your phone recognises it as a text so informs you accordingly with no way of changing it unless you change the SMS ringtone completely.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 6
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Anonymous
Not applicable
Live chat can also remove this for you.

http://www.o2.co.uk/contactus

slight_smile
Message 3 of 6
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Anonymous
Not applicable

Thankyou, also been told I can do it with live chat so will try that first. Thanx for the reply.

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Anonymous
Not applicable
You're welcome.

slight_smile
Message 5 of 6
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Anonymous
Not applicable

Thanx, will try live chat first. thanx for the reply.

Message 6 of 6
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