on 07-08-2012 00:35
07-08-2012 00:41 - edited 07-08-2012 00:42
Taken from the support pages:
For Pay Monthly and Pay & Go customers
If you're a Pay Monthly customer then you can request for your handset to be unlocked at any time, free of charge. The only exception are handsets which are exclusive to O2 such as the Palm which remain locked to the O2 network as we want our customers to have the very best Smartphone experience.
Don't forget that you'll still need to honour the remainder of the minimum term of your contract even if you place a non-O2 sim into your phone.
If you're a Pay & Go customer, your O2 mobile can be unlocked 12 months after purchase for a one-off £15 fee which we'll deduct from your airtime balance.
To request for your phone to be unlocked, click here and complete the requested information.
on 07-08-2012 00:50
on 07-08-2012 01:57
What phone do you have and did you buy it in the UK. Do you have an O2 sim in the card with credit of £15?
Have you filled in the unlock form and the money taken from the phone's airtime?
How long ago did you request the unlock?
Provide as much information as you can.
on 26-08-2013 00:29
I am living in Costa Rica, and I have requested a unlock simm code twice. I¡m a pay monthly customer. Each time my phone has rejected it. Please can you advise ? I have requested another one via your unlocking form however, I only have one try left on my phone before the whole thing shuts down !!!!!
26-08-2013 00:40 - edited 26-08-2013 00:42
A sim unlock code (PUK) is not what we're discussing here, which is a network unlock code.
They are different and we need to be sure which one you want.
You can find your PUK in MyO2 or get it here: