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Other Devices (Nokia, Blackberry, etc)

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Level 1: Joiner
SARAHA
Posts: 2
Registered: ‎23-07-2009

returned mobile to Freepost, LL88 1XL

hi,

can someone please help. I recently sent back a mobile phone to the Returns Department, Freepost, LS88 1XL and it still have not been recieved back to O2.

Without it being confirmed i am without my mobile phone as I need to order a new one with them

I can not track the order as all i have is a certificate of Posting
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adamtemp64
Posts: 13,396
Topics: 222
Kudos: 950
Solutions: 1,018
Registered: ‎13-08-2008

returned mobile to Freepost, LL88 1XL

As you did not send recorded or special delvery it cannot be tracked.

Another user recently had this and had to fax the certificate of posting I would ring o2 customer services and explain.

I will post link once found.

viewtopic.php?t=23494&highlight=recorded
2 iPhone 5s 32gb on 4g 8gb tariff 1 iPhone 4s 16gb sim only on business contract
iPad 3 wifi-3g 64gb
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (still 2g only and it is 2014)
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Level 1: Joiner
SARAHA
Posts: 2
Registered: ‎23-07-2009

returned mobile to Freepost, LL88 1XL

Thanks for this :smileyvery-happy:

I have contacted O2 customer services and sent them a copy of the Certificate of Posting. They state that unless it states received on the system they are unable to order and dispatch me a new mobile phone. I have to wait until they actually receive the handset which could take up to another 5-7 working days

This surely can’t be correct? :robotmad:

Why bother doing what the returns department state when returning the phone by sending it back to the address self addresses sticker they provide to, Returns Department, Freepost, LS88 1XL when they clearly don’t receive the goods in a timely manor.

I am currently still paying for my contract without actually using my tariff as i do not have a mobile phone. :womanindifferent:
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Level 15: Gaining a Reputation
prking
Posts: 3,190
Registered: ‎12-01-2009

returned mobile to Freepost, LL88 1XL

They provide the returns label, but its up to you to decide whether to track the parcel or whether to pay a little more for a guaranteed speedier delivery or just to get a certificate of posting.
No - there isn't an app for it.
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