Other Devices (Nokia, Blackberry, etc)

[supercat75]

Anyone know why my joggler won't update. Just received it, plugged it in, connected it to internet, followed set up and it automatically checks for software updates but keeps reporting that theres something wrong followed by instructions to unplug and start again which i've done countless times with no luck! Tried both wired & wireless connections

[perksie Level 58: Overseer]

It can take a couple of days to get the updates, as reported by others here.

Just leave it connected, if it still won't update get it swapped out.

[nickholus]

I have the same problem with it trying to fetch updates on first boot - and this means you can't use it at all. It refuses to let you use anything, asking for a reboot so it can try again.

[dawson001]

I had this problem, I was on a wireless connection.

Switch to ethernet and it worked for me to update.

[kyorin]

I have the exact same problem, received unit this evening, plugged in, connected to router, connects to internet, updates fail. At this point you can do absolutely nothing with the unit other than start the process all over again, which I have done about 25 times now.

Does exactly the same whether connected via CAT5 direct to router or via wifi.

I was looking forward to setting up and playing with this unit over the weekend, maybe they are only £49.99 now because they have a load of dud ones to get rid of

I'm still hoping it can be resolved so if anyone has any ideas, I'd be very grateful to hear them.

Andy.

[kyorin]

Spoke to someone at o2 support a short time ago, the very helpful gentleman I spoke to said he had received a few calls regarding this issue in the last few days, the only option is to either replace or refund as it's apparently faulty. I chose to have a replacement as it looks like it would actually be a great bit of kit if it actually worked.

Hope this saves time for some people... was the same problem whether using wired/wireless connection.

At least there was no fuss with o2 support, very good service.

Andy.

[garym999]

Joining the club here loads attempts at getting the unit to download the FW but the unit keeps failing.

The help for this product seems appauling, no dedicated forum, support numbers, live chat that is dead, online wizards and tutorials that gloss over this. Contact us forms that also do not cover the Joggler.

£50 for a product that could have really had me hooked and is rapidly turning into a paperweight

[garym999]

Finaly got a reply to an email but not live chat. The email was helpful in that if you want phone support it suggested that you call the Home Broadband service team on 08003 800 202.

However the email suggested that it is faulty and that I should visit my local o2 store.

In the meantime I'd thought I'd give the unit one last try. I allocated the Joggler a fixed IP and then placed on the DMZ of my firewall that way there is nothing on my network causing any issues. Still did not work

[pejate]

Mine arrved on Friday and from first boot would not load the updates so it is completely useless.

1. Rang support Friday who said some would call me or fix over the weekend
2. Rang support Sunday who then said Joggler team only work Mon-Fri but someone would ring me Monday
3. Rang today (Tues) as no call Monday to now be told that the Joggler team is very busy (bless them aren't we all!) and they are on a 7 day call back "was I not told" - NO I WAS NOT!.

I have so far been lied to by every one of the support team and my Joggler is still nothing more than decoration in my room. I AM NOT VERY HAPPY and will be submitting a formal complaint.

They cannot sell a product which arrived faulty and then take 7 days to respond to an issue about it. Not acceptable O2!

[pejate]

Can you return items bought via o2.co.uk to an O2 high street store?