nokia 735

[Anonymous]

i got the wife a new phone, fairly happy with it, except, when you make a call, the screen turn's off making it a faff, it's difficult to light the screen up -by pushing power button a few times... and nigh on impossible to use the number pad for the automated options..like when you phone your voicemail box.... i cannot find any obvious setting to sort this out... any help would be much appreciated...

[Bambino]

How new is new? If you're still within the 14 day cooling off period you can ask to have the phone replaced. If after 14 days it will have to go for repair. I suggest you contact Nokia customer support directly and tell them the problems you're having.

[captainprice]

Go into settings then into lock screen scroll to the bottom there is a box with screen times out after see what that is set starts at 30 seconds upto never chose whichever suits you

[Anonymous]

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@Bambino wrote:

How new is new? If you're still within the 14 day cooling off period you can ask to have the phone replaced. If after 14 days it will have to go for repair. I suggest you contact Nokia customer support directly and tell them the problems you're having.

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Is this actually a fault, though, or a design feature of the phone?

[Bambino]

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@captainprice wrote:
Go into settings then into lock screen scroll to the bottom there is a box with screen times out after see what that is set starts at 30 seconds upto never chose whichever suits you

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Sounds like this is something you're familiar with.

@Anonymous please try what @captainprice has suggested and let us know if it has resolved your problem.

[captainprice]

Should read see what it says inside the box mine is set to a minute before the screen goes blank

[captainprice]

The screen will go blank when you hold it up to your ear its the proximity sensor when you have finished your phone call the screen should come back into play

[Anonymous]

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@captainprice wrote:
The screen will go blank when you hold it up to your ear its the proximity sensor when you have finished your phone call the screen should come back into play

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Yes, I know that it has a proximity sensor.  Problem is that it when you move your hand over it to press on-screen buttons during a call, the proximity of your hand often causes the screen to blank too.  At least it does on my Note 3.

[Anonymous]

unfortunately, the screen does not come back when you take it from your ear, so you can end the call, or input a number on automated switchboards.... i have to push the power button....  where is the sensor? i have put a tempered screen protector on and the phone also has a gel case to protect it....

[Anonymous]

oh, and the screen lockout was 1 minute, now changed to 5 minutes, but still no effect.... would be nice for an option to leave screen on whilst taking a call....