cancel
Showing results for 
Search instead for 
Did you mean: 

my nokia lumia 1020 wont turn on

Anonymous
Not applicable

The battery was not dead - and when trying to charge it (just in case it did die), I does not respond. I cannot turn the phone on at all. It is if it has just died. Can anyone help please?

 

 

Kind regards

 

Chris

Message 1 of 11
10,220 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Cleoriff
Level 94: Supreme
  • 122347 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

Hi @Anonymous 

Leave it on charge for up to an hour and see if it switches ON on its own. If it doesn't but at least shows the Battery Icon when you press the power button, try a Soft Reset : Press and hold Power + Volume(down) keys until the phone vibrates (about 8-10 seconds). See if that works...

Veritas Numquam Perit

Girl in a jacket

View solution in original post

Message 2 of 11
10,107 Views
10 REPLIES 10

Cleoriff
Level 94: Supreme
  • 122347 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

Hi @Anonymous 

Leave it on charge for up to an hour and see if it switches ON on its own. If it doesn't but at least shows the Battery Icon when you press the power button, try a Soft Reset : Press and hold Power + Volume(down) keys until the phone vibrates (about 8-10 seconds). See if that works...

Veritas Numquam Perit

Girl in a jacket
Message 2 of 11
10,108 Views

jonsie
Level 94: Supreme
  • 92905 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

Try a reset by pressing and holding the Volume Down and Power button at the same time until you feel it vibrate then let go. This should reboot the phone.

Message 3 of 11
10,105 Views

Anonymous
Not applicable

Hi - thanks for your help.

 

I have left it on the charging area for an hour now, but there is still no response. Do you know what I could do now?

Message 4 of 11
10,103 Views

Anonymous
Not applicable

Hi

 

Thanks for your help - it is working now.

 

You are a star!

 

Many thanks

 

Chris

Message 5 of 11
10,101 Views

jonsie
Level 94: Supreme
  • 92905 Posts
  • 608 Topics
  • 6913 Solutions
Registered:
Message 6 of 11
10,096 Views

Cleoriff
  • 122347 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

Glad it worked...:smileywink:

Veritas Numquam Perit

Girl in a jacket
Message 7 of 11
10,097 Views

Cleoriff
Level 94: Supreme
  • 122347 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

@jonsie wrote:

Yeah, nice one @Cleoriff you beat me to it!

@Anonymous you're sorted @Anonymous slight_smile


Sometimes Google and Nokia forums are my friend @jonsie  Smiley Very Happy

Veritas Numquam Perit

Girl in a jacket
Message 8 of 11
10,098 Views

jonsie
Level 94: Supreme
  • 92905 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

Perhaps you can mark @Cleoriff answer as the solution @Anonymous ?:smileyhappy:

It will help others searching with the same problem.

Message 9 of 11
10,098 Views

Anonymous
Not applicable

Hi @Anonymous and welcome to the community! Glad it's sorted!!

It would be great if you could mark a post as your solution,as this may help others searching for similar issues.... you can find that button on each reply you receive.
Great advice guys!

 

Message 10 of 11
9,978 Views