my account Pay award It & is frozen

[Anonymous]

my account Pay award It & is frozen

[jonsie]

You need to call customer service. If you have a problem with speaking English (no offence intended) ask a friend to speak for you.

[Anonymous]

my account is frozen, service as welded,entering your login information (3 timeswrong code entered the awards).

[jonsie]

If you mean this. https://payandgorewards.o2.co.uk/web/o2

you need to call customer service to have it reset.

A o2 staff member @rosadosc will be on the community in an hour or so and can possibly advise you further

[Anonymous · Accepted solution]

Answered in your other thread, as this is an account issue contact customer services. 202 free for pay monthly & 4445 for pay & go

[Cleoriff]

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@Anonymous wrote:
Answered in your other thread, as this is an account issue contact customer services. 202 free for pay monthly & 4445 for pay & go

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Love it....A solution given for telling the OP to go to his other thread... Thats a new one...

[Anonymous]

@Anonymous

   I don't know if I understood it right but I think you may be on the rewards web page trying to claim your O2 reward and entered the pin wrong to many times and blocked it. Not to worry! There are other ways to do it:

• Texting ‘Claim’ or ‘Save’ to 50202
• Call 313 free from your O2 mobile
• Through the O2 Rewards web site

Failing that, O2 customer services ,4445, can claim it for you. Hope this helps

[Anonymous]

Because There's always something new to be had