Tu Go

[Anonymous]

I have no network signal in my area. Signed up for Tu Go on my Nokia Lumia but it is worse than useless...excellent wi-fi signal but not receiving calls or messages....Is it just me or does it work?! Exasperated and I have 8 months left to run on my contract grrrr

[jonsie · Accepted solution]

Try uninstalling and reinstalling (reboot in between).

[Anonymous]

I will give that a go. Thank you.

[Curr946]

I had the same issue. Put your Lumia into airplane mode, then switch on WiFi then connect. Also, switch off fall back mode as your only on WiFi. Switch on the text notifications. Personal preference, but I have the voicemail option off. Hope this helps.

Ps, remember to turn tugo off before you come off airplane mode or your get double text notifications.

[Anonymous]

That worked! Thanks.

[Patash]

Major problem with the app. No signal in office. Tried downloading TU go, sent me a pin code but app is stuck on we will txt you when we have activated your account! Uninstalled the app, reinstalled and was told that my number was already registered and to contact o2 support. Went on chat line with them, after 10 minutes they  refered me to this community page. Help please??????

[MI5]

O2 need to delete your Tu account so you can start again.
Nothing we can do for, sorry.

[Toby]

Hi @Patash,

Sorry to hear about your issues! I'm going to send you a PM now, but please give customer service a call so that they can log your issues down.

[Patash]

Thanks for your PM Toby. The issue has resolved itself. 

Cheers for your time. I'm sure I'll be back soon 

[Toby]

Great to hear @Patash and do come back soon