Santander Online Banking

[Anonymous]

Hi,

Is anyone else experiencing issues accessing Santander Online banking on Windows Phone?

When I try to access this by visiting santander.co.uk, I click Log on and it says "We're having trouble displaying this page". This happens on a Lumia 1520 and 635 on several different WiFi connections as well as on 3G/4G. It works fine when I try on an iPhone or Android.

I've tried clearing the cache on both Windows Phones and have tried four browsers.

Anyone any ideas?!

Thanks

[MI5]

The actual log in page is an https site:
https://retail.santander.co.uk/LOGSUK_NS_ENS/BtoChannelDriver.ssobto?dse_operationName=LOGON&dse_pro...

[MI5]

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@MI5 wrote:
The actual log in page is an https site:
https://retail.santander.co.uk/LOGSUK_NS_ENS/BtoChannelDriver.ssobto?dse_operationName=LOGON&dse_pro...

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and just to confirm I can log in OK to this site on my AtivS, which doesn't help the OP but it means it's not a WP problem in general so it must be something specific to the phone(s).

What apps have you got in common on both phones, particularly any AV or gateway apps etc.....?

[Anonymous]

I don't have any AV installed on either phone and no shared apps. One is my personal phone and the other my work phone. My work phone has zero apps installed apart from what comes preinstalled.

On my personal phone I've tried the inbuilt browser, UC browser, opera, browser by eyacker and Maxthon.

[MI5]

Is it just the page that you log in from or is it after you have entered your log in details?

[Cleoriff]

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@MI5 wrote:
Is it just the page that you log in from or is it after you have entered your log in details?

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I think this is exactly the issue. My bank allowed me to the home page. The issue occurs when I entered my  log in details...then I get an error message

[Anonymous]

I get to their homepage and click log on, then I get the error. So I don't even get the opportunity to enter my login details. Very strange that I get the same error on two phones.

I first noticed it approx. 2 weeks ago but just thought it was my phone until I tried on my work phone too.

[MI5]

Ah, strange - I can get the log in page fine but I don't have an account to go any further.

[gemz4the1]

It may just be that the bank are updating their systems.

Access to my bank cannot be guarenteed after 10pm and before 4am.

I hope you now have access @Anonymous 

[Anonymous]

I still don't have access. It's not due to them performing maintenance or updating their systems. I've had this issue for weeks with two of my Windows Phones.

However, it works perfectly fine on iPhone and Android. I've nuked the cache on both, tried multiple browsers and Wifi connections as well as 3G and 4G but I still can't access the login page. I have no idea what's going on but fast becoming really frustrated.

[gemz4the1]

Hmmmm that is strange.

I haven't got a Windows phone but I can access the Santander Online Banking site on my Windows computer.  As I was logging in, something popped up saying that I need to update Adobe but apart from that it worked fine.