Public wifi

[PaterAnt]

Neither my Lumia 820 or my 930 will allow me to connect to public wifi hotspots, such as hotels, because although it shows as "connecting" it doesn't open a web page to let me put in login details. I also cannot connect to O2 hotspots such as McDonald's. Any ideas as to what I am doing wrong?

[MI5]

If you are on 8.1 the wifi connection page should open the log in page for you.
If on 8.0 you will have to open your browser and then open a new tab.

[Anonymous]

You could also try forgetting the network in your wifi settings and try again.

[PaterAnt]

Thanks guys. Tried all of that, but with no success. Both phones on 8.1. The main problem is that the login page won't automatically open.

[viridis]

Does it not redirect if you enter a Web address?

Try disabling mobile data when you do it as it may have some setting which kicks back to mobile data if network unauthorised.

[PaterAnt]

No, nothing happens except the wifi setting page sits there "connecting". The 820 is payg and data is switched off.

[MI5]

Sorry I've never had to troubleshoot mine as it just opens a log in page automatically when I select the open wifi network.
I'm just wondering if you have to change anything in your security settings or advanced wifi settings?

[PaterAnt]

No, not changed anything on either phone.

[Anonymous]

Possibly pop into an O2 shop to see if an onsite Guru can assist.

[PaterAnt]

OK thanks.