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Problems

Anonymous
Not applicable
Hi can anybody help, for the past week my phone will not let me receive texts but it will let me send them, does anybody know of a solution as it won't let me make calls so I cant call O2
Message 1 of 18
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jonsie
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Message 11 of 18
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Anonymous
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Yes I've checked the link, no network problems
Message 12 of 18
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MI5
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Well unless you've blocked everybody from texting you it has to be a sim card issue, doesn't it ?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 13 of 18
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jonsie
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It has to be unless the status checker isn't giving the latest information about a problem they aren't aware of yet.

Message 14 of 18
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Anonymous
Not applicable

Hello,my challenge with my o2 number is that with £10 and
after registering my number,I cannot make or receive calls.Whenever i
dial any number,it says-Call forwarding -conditional. And it will
automatically linked my calling to o2 top up custoomer care.What kind
of divertion is this?Please,help me out.I have 10 pounds  pn it a;ready

Message 15 of 18
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Anonymous
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Hey pastel...I suggest you remove your mobile number from your post as you might get some right dodgy geezers giving you a bell 👤
Message 16 of 18
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MI5
Level 94: Supreme
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@Anonymous wrote:

Hello,my challenge with my o2 number is that with £10 and
after registering my number,I cannot make or receive calls.Whenever i
dial any number,it says-Call forwarding -conditional. And it will
automatically linked my calling to o2 top up custoomer care.What kind
of divertion is this?Please,help me out.I have 10 pounds  pn it a;ready


The divert to the top up line is because you either don't have credit / allowance or the number you are trying to call isn't covered by your allowance, ie. an international call.

Check account status here http://www.o2.co.uk/myo2 and if it shows you on a big bundle you will need additional credit to call numbers outside of those allowances.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 17 of 18
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Anonymous
Not applicable
Hi @Anonymous Do you have any updates on this? Was it a sim card issue?
Message 18 of 18
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