Other Devices (Nokia, Blackberry, etc)

[oneill_leannej]

I sent my palm pre off to 02 for repair on wednesday 26th January 2011. I experienced excellent customer service in the O2 shop- Telford and my phone has been fixed and returned already!!! The problem is when my phone was fixed, my internet and mms settings must have been wiped and i am not able to create a 'new profile'. I need Internet APN, Username and Password information. I have completed a couple of searches on the O2 site and google, but i only get the following information:
mobile.02.co.uk
mobileweb
password
which my palm will not accept.
I cannot call/ text as my phone is not working and i have search all the palm pre user guides... any ideas?
Thanks in advance

[Salem_Hillen]

Right i got the Palm Pre Plus and i wanted to clear all the data on the phone and once i had done that it loaded up and it comes up with 'Enter phone settings' and it says Internet APN and username and password and i have tried everything on the web and it is just not taking it so could you please give me some questions about it like the internet APN code thanks.

[jonsie Level 61: Brainiac]

Either get the settings sent to you by texting ACTIVE to 2020 and 'save' the message or enter them manually http://bit.ly/utSbdj

[Salem_Hillen]

Yeah but i cant doing anything except emergency calling it just comes up with Internet APN settings when i load up the phone it will not let me do anything else and i have tried everything and it really annoying me please could you do something about this situation thanks.

[adamtemp64]

http://bit.ly/uU3PI0 may help or other answers in that section
We can do nothing WE are all customers here
http://www.selflearning.co.uk/o2/palmpre/