Other Devices (Nokia, Blackberry, etc)

[Cerys51]

...why haven't O2 followed the likes of orange and T mobile and sent messages to their customers about the blackberry outage?
The downtime isn't O2's fault but the poor communication is.
I think lessons really should be learnt after this.

[adamtemp64 Level 50: Versatile]

o2 stated on twitter that they decided to use social media twitter and facebook and there status page http://status.o2.co.uk to communicate the issue

[adamtemp64 Level 50: Versatile]

Just had this tweet
@O2: RT @UK_BlackBerry: BLACKBERRY SERVICE UPDATE: for the latest information please visit http://t.co/4BZ8Q8ky

[strelleymagpie]

.....but what about those of us who cannot get onto Facebook or Twitter at work?

[Cerys51]

Well i can see why they decided to use social networks, but what about those who don't have a facebook account or use twitter? Social networking isn't always an option for people.

[adamtemp64 Level 50: Versatile]

But you should be able to access http://status.o2.co.uk to check for any issues on o2's network

[strelleymagpie]

.....which has said the same thing since yesterday morning. Not really helpful, is it?

[adamtemp64 Level 50: Versatile]

but blackberry have not even updated there own site that often ???
http://uk.blackberry.com/serviceupdate/

[perksie Level 58: Overseer]

.....which has said the same thing since yesterday morning. Not really helpful, is it?

No doubt when there is something to tell you, you will be told.
There's nothing other than what you have been told, it's down, that's it!

[adamtemp64 Level 50: Versatile]

bbc now reporting USA bb usere affected
I would not be a happy customer if I had a BB but nothing o2 can do untill rim sort the mess out.