on 03-02-2013 17:49
info: Welcome to O2. Someone will be with you soon.
info: You're through to 'O2 : Jonny'
O2 : Jonny: Hi there. My name's O2 : Jonny I am an O2 Upgrades advisor, how can I help you today?
Alex: I am trying to find the answer to a question i have asked several times elsewhere and not really received an answer too
Alex: i would like to know if O2 are planning on offering the Nokia Lumia 920
O2 : Jonny: Let me check this for you, if there are any updated for this.
O2 : Jonny: There is still no update for that phone. Have you tried at any of our O2 shops?
Alex: the phone is not available in store
Alex: the phone had an exclusive with EE which has recently ended
Alex: i was looking for an update re the availability of this handset with O2
Alex: The previous model, the Lumia 900, was not offered by O2 at all in the UK despite it being the WP8 flagship device and i was wondering if this is still the case for the updated model
O2 : Jonny: Have you checked with other O2 shops? I can help you with a link for this with the phone numbers.
Alex: O2 shops generally don't know what is going on if im honest, but i can assure you that the device is not in the store
O2 : Jonny: Is that the only phone that you are interested in?
Alex: yes i am afraid so
O2 : Jonny: I'm sorry for the non availability of the phone, if you do keep a tab on the O2 website, you'll get more information once it will be launched.
Alex: ok here is the problem
Alex: you have just typed "you'll get more information once it will be launched"
Alex: rather than IF it will be launched
Alex: are you confirming to me that O2 do at some point in the future plan to offer the Lumia 920?
O2 : Jonny: I'm sorry, I can't confirm if it will be launched with us soon, but if it is launched, then the first place for any information would be on the O2 website.
Alex: ok thankyou
O2 : Jonny: You're Welcome.
O2 : Jonny: Is there anything else I can help you with?
Alex: no not really, im just curious why O2 do not offer Nokia flagship devices.
Alex: Anyway thanks for your help
O2 : Jonny: You're Welcome. It was a pleasure chatting with you.
O2 : Jonny: Bye and take care.
on 03-02-2013 17:54
The online chat are useless, they're told nothing, a common theme with O2.
They'll often tell you anything you want to hear to get you off the chat, or like this guy, fob you off by telling you to phone or go to a shop.
I think we can be pretty confident that O2 will not be launching the 920. They would have known this some time ago, but instead of saying "no, we're not going to carry it", they fob us off in the hope we'll stay with them for another month or two. Ah well, they've blown it.
on 03-02-2013 21:30
Another reason to jump ship is the fact that O2 are not a UK company. Telefonica are the parent company, who are Spanish I believe? Vodafone are completely British, so I think it is time we supported our country, how do I get a PAC?
on 03-02-2013 22:19
Jeez, really? That's a reason to leave?
How much British tax do Vodafone pay, remind me?
There's reasons to leave O2, but petty jingoism isn't one of them.
on 03-02-2013 22:22
Another reason to jump ship is the fact that O2 are not a UK company.
Of course it's a UK company employing 12,000 people, it's just owned abroad which many are.
What do you have against the Spanish anyway?
on 04-02-2013 18:55
Have to agree.. My contract was up last August - ive waited patiently thinking that 02 would stock the 920 as soon as the EE exclusivity ended..
Three & vodaphone have annouced they are stocking the 920.
Ive been with 02 since the begining.. and have been a loyal customer on a high tariff - i am disgusted at the complete lack of information regarding the nokia 920 - both on the phone & in store.
All O2 had to say, months ago, was that they had no intention of stocking the 920 but no, instead they keep on taking my money & expect me to stay.
ive had enough.
on 04-02-2013 19:45
on 04-02-2013 19:52
on 04-02-2013 20:05