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Level 1: Joiner
tgwallbank
Posts: 3
Registered: ‎12-01-2013
Accepted Solution

Nokia Lumia 620 - Help with Settings

Hi,

I have just got a 620 on Pay and Go. I have swapped my number from my old standard sim in the old phone to the new micro sim in the new phone and the new phone rings when I try my old number. When I check the settings in the 620 it still dispays the number for the micro sim which was originally on it and when I go into the My O2 account page on my pc it tells me that the 620 is not accepting o2's settings sent via text and that I will have to do this manually. It tells me to find the phone in Mobile Guide and click on Settings. The problem is the 620 is not mentioned in the Guide and therefore I cannot get to the Manual Settings page. Just wondered if any one else had this problem. I'm a bit of a noob when it comes to mobile phones I'm afraid.

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opium
Posts: 826
Kudos: 153
Solutions: 183
Registered: ‎20-01-2013

Re: Nokia Lumia 620 - Help with Settings

Go to Network Setup and then make sure O2 Prepay is ticked (or O2 Pay As You Go) :smileyhappy:

I do work for O2, however, anything I say here is my own view and does not represent that of Telefónica.
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Level 1: Joiner
tgwallbank
Posts: 3
Registered: ‎12-01-2013

Re: Nokia Lumia 620 - Help with Settings

Thank you for the reply but no that did not work. The phone is fine otherwise. I think it might just be a software glitch.
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MI5
Posts: 21,728
Topics: 200
Solutions: 2,732
Registered: ‎04-04-2012

Re: Nokia Lumia 620 - Help with Settings

Any standard data settings should work OK. Try the settings for a HTC One X or Samsung Galaxy S2 for example....
Samsung S3 i9305 Dual SIM. Asus Fonepad.
HTC One M7. Samsung ATIV s. Xperia Z1.
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jonsie
Posts: 20,132
Topics: 168
Solutions: 1,869
Registered: ‎04-01-2009

Re: Nokia Lumia 620 - Help with Settings

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Level 2: Apprentice
Meiasdad
Posts: 8
Registered: ‎07-09-2013

Re: Nokia Lumia 620 - Help with Settings

Hello

I did the same, kept my old number, went from sim to micro sim, and the "original" micro sim number was shown in the Lumia 620. I couldn't find out how to fix it so I went to GURU in my local store.

He fixed it, so phone shows the correct (my old) number.

However when I go to MyO2 it shows both numbers, just as if I had two phones.  I'll get them to sort it sometime.

One problem I have is that if I want to have 901 ring me to tell me there is a message it asks for my voicemail pin number EVEN THOUGH voicemail has confirmed that it will not ask.  O2 support say it's a feature of the phone but I can't see how, it's a voicemail pin, not a phone pin. Nokia say it's an O2 problem.  Can you set up no pin required in 901 and get it to work??

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MI5
Posts: 21,728
Topics: 200
Solutions: 2,732
Registered: ‎04-04-2012

Re: Nokia Lumia 620 - Help with Settings

It's because you have the voicemail forwarding on and the system thinks you are calling from a different phone.....
Samsung S3 i9305 Dual SIM. Asus Fonepad.
HTC One M7. Samsung ATIV s. Xperia Z1.
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Level 2: Apprentice
Meiasdad
Posts: 8
Registered: ‎07-09-2013

Re: Nokia Lumia 620 - Help with Settings

Sorry, I don't understand.  It only incorrectly asks for pin number when voicemail rings my phone - ("ringback" as opposed to by text.)

 

If you know how to fix it can I have a bit more info.  Thanks

 

 

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MI5
Posts: 21,728
Topics: 200
Solutions: 2,732
Registered: ‎04-04-2012

Re: Nokia Lumia 620 - Help with Settings

I don't think you can get around it with the ringback option. You shouldn't have to enter a pin if you just dial 901 from the keypad though?
I believe it's because you are effectively entering your voicemail service from a different number....
Samsung S3 i9305 Dual SIM. Asus Fonepad.
HTC One M7. Samsung ATIV s. Xperia Z1.
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Level 2: Apprentice
Meiasdad
Posts: 8
Registered: ‎07-09-2013

Re: Nokia Lumia 620 - Help with Settings

It's "ringback" that requires a pin number.  I don't need a pin for anything else.  In the settings menu for voicemail you have the option on "ringback" for a pin or no pin.  I set no pin but it still asks for a pin.

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