Nokia Lumia 1020 Windows 8.1 - Random Freezing when in standby

[xma1e_]

I have now had my phone replaced and can confirm the problem still exists. I originally though it was a hardware fault, possibly overheating when left on the charger over night, but can now confirm that the phone does not need to be on charge for it to freeze.

I have tried a factory reset.
I have tried NOT restoring my profile and manually configure it.
I have had the phone replaced (O2 have been very understanding).

It still locks up!

Below for reference is my original thread. At the time of the original roll-out my phone had been lost by O2 during an unrelated repair, when they sent a replacement, it immediatly upgraded. Then my problems began. Finally last week O2 replaced the replacement handset (I had tried all those listed above) but it continues to lock up and stop responding.

I am so frustrated by this I am considering just dumping the phone, I never know if my phone is working so there is little point in having it.

http://community.o2.co.uk/t5/Other-Devices-Nokia-Blackberry/Nokia-Lumia-1020-Random-Freezing-since-W...

[jonsie]

You might be better contacting Nokia, they will refer you to a repair centre or you can send the phone off for investigation.

[Anonymous]

To be honest no one could blame you at losing confidence in the handset 😞

[xma1e_]

I think sending to Nokia is my only option now.

[jonsie]

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@xma1e_ wrote:

I think sending to Nokia is my only option now.

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That would be my preferred option. Contact their customer care online.

http://www.microsoft.com/en-gb/mobile/support/contact/

[MI5]

Definitely go to Nokia or is it Microsoft now.....?