Nokia 930 - incoming calls go straight to voicemail; can't call out. Sometimes

[Anonymous]

Hi.

I bought a Nokia 930 just under a fortnight ago from CPW. They inserted the sim card.

It's a new contract with O2 but not my first or only contract with O2.

3 times now in the 12 days I've had it, the phone has started sending incoming calls straight to voicemail - I only know there's been a call when I get the notification.

At the same time, I then cannot make outgoing calls.

This is only solved by removing and reinserting the sim, then restarting the phone.

Has anyone any ideas what it might be? I don't know if it's a phone issue or an O2 issue, because I don't know enough to know. Livechat is not available today.

Thank you.

[Anonymous]

Thank you! I do appreciate your help.

Rebooting didn't help but I had a brilliant (!) thought about the texts - I could see notifications but nothing showed in the thread - and reset the date and time manually, and now they at least work again.

When I look back in my Call History, I suddenly realized that I've never received a call on this phone. I hadn't noticed, because I'm still using my other O2 phone, and gradually moving friends over to the new one. I have been able to ring out though.

And

On a couple of the occasions, previously And today, when I've taken out the sim card, another bit of the phone comes out. I don't know what it is or how to describe it well but it's a piece of plastic that seems to cover the whole sim and cradle. It doesn't come away from the phone, merely extrudes.

I don't know if it's the sim that's faulty, this piece of plastic or ???? I suppose the best thing is to wait for the new sim and take it from there.

Thank you again.

[Anonymous]

The O2 order says it's a Postpay 4G ready Micro and Std Sim. So it should be ok.

[MI5]

I'm not familiar with the phone but it sounds like some sort of sim cradle...?

[jonsie]

It sounds to me like the sim isn't sitting correctly in the phone. The sim shoudbe held in with the cradle.

[Anonymous]

When I take the sim out, it comes out in a little cradle that it fits into. It comes right out of the phone.

This other bit doesn't come right out but looks like a sim+cradle cover. Sort of.

I've just taken and made a call on it but now nothing again. I suppose the best thing I can do is try the new sim, then if that doesn't work, take it back to CPW?

[MI5]

Yes, but get it back before your 30 day limit is up or else they will send it for repair and not replace it.

[Anonymous]

Thanks for that.

[MI5]

Good luck

[Anonymous]

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@Anonymous wrote:
The O2 order says it's a Postpay 4G ready Micro and Std Sim. So it should be ok.

---

Lumia 930 takes a NANO sim.

Here's a link to Microsoft / Nokia help, theres a video to show how to insert the sim card:

http://www.microsoft.com/en-gb/mobile/support/product/lumia930/smartguide/?category=getstarted

[Anonymous]

You mean the muppets are sending me the wrong sim card? Sigh.