Hello all,
I haven't used this before so I am not sure whether or not this will get a response but I kind of need a solution quick. I have had my Nokia Lumia 520 on Pay Monthly for around 3 years now and it has always worked fine all of the time. Last night however, I found that whenever I wanted to connect my phone to the internet (whether through my data; which I had plenty of, or on wifi in my home) the app that usually takes me to the internet explorer page just brought me back to the home page in less than a second without even showing the internet page. Not only this I have found that whatever happened with my phone from last night it has been affecting all applications that use the internet or are internet related. (internet explorer, the application store, onedrive, QQ and wechat) so they will not even work or open and, like my internet explorer, send me back to my homescreen in less than a second. It has even been affecting my access point page in the settings and won't even let me into the about page in the settings menu either.
I read online that factory resetting the phone could work so I did that this morning, but when I turned it back on the phone is permenantly in flight mode and there is no network found even though the sim is in the phone and it is the same sim that I have been using for the last 3 years!
Is there anyway I can fix this; the phone still isn't connecting to the internet and is still doing everything else that I have mentioned above so the reset hasn't fixed it. What is worse is that I am expecting a phone call later this afternoon for a potential job interview so I really need this fixed ASAP; please help. 
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@Anonymous You could also try removing the sim and giving it a gentle wipe, just to ensure there's no dust interfering with the connection. If you go to an O2 store to do a sim swap, as @Anonymous has suggested, it can take up to 24 hours for the swap to take place, but it's usually much quicker than that.
If you're expecting an important call, do you have a backup phone you can use your sim in? Barring that, if your call is at a definite time, you could temporarily put your sim in a friend's phone to receive the call.
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A couple of things to try.
Plug your phone to the computer then wait for 10 secs, right click on the usb hardware device icon at the right hand side then click on safely remove hardware. Wait for another 10 secs, unplug the phone then try to turn it off. (fingers crossed!)
Also see here http://answers.microsoft.com/en-us/mobiledevices/forum/mdlumia/flight-mode-freeze-and-unable-to-swit...
Plug your phone to the computer then wait for 10 secs, right click on the usb hardware device icon at the right hand side then click on safely remove hardware. Wait for another 10 secs, unplug the phone then try to turn it off. (fingers crossed!)
Also see here http://answers.microsoft.com/en-us/mobiledevices/forum/mdlumia/flight-mode-freeze-and-unable-to-swit...
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Please keep us updated on your issue @Anonymous
- 23061 Posts
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@Anonymous There was no need to buy a new sim card. If you had gone into an O2 store they would have given you one free and swapped your details to the new sim.
