Solved: My O2 app not working Lumia 520

Anonymous · ‎09-09-2016

Hi

I tried to access my app today but keep getting the message "Gone! Setup of account has changed. This mobile number is no longer part of this account." Tried restarting phone but still the same message.

I only have one mobile number and it shows when I sign in to O2 website.

What has gone wrong?

Toby · ‎09-09-2016

Hi guys, sorry that you’re having some issues with My O2 . As you may have suspected, we’re experiencing a huge increase in website traffic today with people looking to get a new iPhone. As a result, we have temporarily limited the functionality of some services such as My O2 to help ease congestion.

We’re slowly bringing full services back so please do try again a little later unless its already becoming normal again as some of you have just said :).

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jonsie · ‎09-09-2016

Try deleting and reboot and reinstall.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎09-09-2016

I have been getting error messages all morning too - I think the system is overloaded at the mo.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

jonsie · ‎09-09-2016

I'm getting this and no, I don't want to upgrade.....

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎09-09-2016

^^^ That's the same as I'm getting

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

jezza1234 · ‎09-09-2016

Getting the same thing. If you log into my O2 via the website its all gone a bit wierd there too. Me thinks there may be some issues on O2's side

jonsie · ‎09-09-2016

Standard these days.. Hmm

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎09-09-2016

To be expected.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Toby · ‎09-09-2016

Hi guys,
It may be very busy on there at the moment, but I shall let the app team know so that they;re aware that some are having trouble. Do post if the situation changes for any of you please :).

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

jonsie · ‎09-09-2016

No change here......

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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