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Level 6: Acolyte
ewanrw
Posts: 191
Registered: ‎14-01-2011

Re: Lumia 900 - Just announce it already!

That's it now confirmed that there is no upgrade path for WP7.5 to WP8, but there will be an upgrade to WP7.8 available.


Ewan
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Level 2: Apprentice
JEMSOnline
Posts: 9
Registered: ‎23-06-2012

Re: Lumia 900 - Just announce it already!

I have given up hope with o2, everyone I know who wants the 900 have now gone through Phones 4 U and got the free headphones and £200 cash back for trading in the old handset. It doesn't bother me too much about my current Titan not going up to WP8 as well as our Mozarts and HD7 as they still run flawlessly, by the time WP8 picks up momentum it will be time for us to all upgrade again anyway.

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Level 2: Apprentice
Cookie
Posts: 44
Registered: ‎23-05-2012

Re: Lumia 900 - Just announce it already!

O2.....Update your customers on the availabilty/delay on the Lumia 900 rather than the BS "we want to ensure a fantastic user experience with any new handset and therefore all handsets are not released until they are ready".

 

I think it is about time O2 actually explained what is happening with this handset....WHAT IS THE BOTTOM LINE

 

This is epic customer service FAIL

 

I'm sure the iphone 5 will roll out the day it is released with plenty O2 brown noses

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Community Manager
Leonard
Posts: 2,278
Registered: ‎13-06-2012

Re: Lumia 900 - Just announce it already!

Hi Cookie,

I'm sorry to hear you're disappointed. Who have you tried contacting so far?

Cheers,
Leonard

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a private message.

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DaveC
Posts: 1,860
Topics: 23
Kudos: 80
Solutions: 24
Registered: ‎14-08-2008

Re: Lumia 900 - Just announce it already!


Cookie wrote:

 

I think it is about time O2 actually explained what is happening with this handset....WHAT IS THE BOTTOM LINE

 

This is epic customer service FAIL

 

 


A number of major European networks have stated that they a wary of taking onboard Nokia until they know whether or not the company has a future. The names of the companies have not been released but it may be that O2 is among them. 

To contact O2 click "Contact us" at the bottom of any O2 page, and click the service you need, or wait for "Live Chat" to appear.

Mobile since 1993
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Level 2: Apprentice
Cookie
Posts: 44
Registered: ‎23-05-2012

Re: Lumia 900 - Just announce it already!

[ Edited ]

Hi Leonard,

 

  • I have been to my local O2 store - as expected they have no idea
  • I have with many others asked what the reason for the delays are in this forum - are O2 planning on releasing the phone or not?
  • I have inquired on twitter, multiple times, and i always get the same reply saying the phone will not be released yet to ensure a 'fantastic' customer experience when it is ready
  • I have asked on live chat and the chat hosts whilst perfectly polite are none the wiser as to when or if the phone is actually to be released on the O2 network

 

As far as i am aware O2 are planning on releasing the handset.

 

When phones4U had to delay their fulfillment of pre-orders of the Lumia900 they said that it was due to O2 network testing.

 

Again, as far as i'm aware, O2 thus far haven't clarified the reason other than to say that it isn't ready yet

 

If O2 are not planning on releasing the handset, fine, say so and i can stop getting angry at the lack of communication

 

If there is a delay then i would have thought customers would appreciate a genuine explanation rather than an evasive vague answer which only fans the fire of frustration

 

At the end of the day its basically the same phone as the Lumia800 with advanced technology. Mind; this technology is also found in the Galaxy SIII which if i recall correctly was released pretty sharpish....

 

 

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Level 6: Acolyte
ewanrw
Posts: 191
Registered: ‎14-01-2011

Re: Lumia 900 - Just announce it already!

If you look back through the threads about the Lumia 900, there is a post from the O2 Social Media Team stating that they will not be selling the 900.

I personally think it would be daft to start selling it now given it won't support WP8, which is due in just a few months.

ewan
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Level 2: Apprentice
Cookie
Posts: 44
Registered: ‎23-05-2012

Re: Lumia 900 - Just announce it already!

i have seen this post and i have seen other posts from O2 stating the contrary

 

furthermore twitter replies saying the handset won't be released until its ready still leaves the issue up for debate

 

believe me, i fully agree with you, its far too late and O2 should probably knock it on the head given the release of WP8 is expected in late October and there is no upgrade path to WP8 for current WP hardware

 

but at the end of the day, the principle still stands, O2 need to let its customers know what they are doing

 

maybe WP customers are over looked in favour of iphone and android customers...

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Level 2: Apprentice
Cookie
Posts: 44
Registered: ‎23-05-2012

Re: Lumia 900 - Just announce it already!

[ Edited ]
funny.. after my last comment i see that now only iphone and android have dedicated forum sections and Nokia are lumped under 'Other' Leonard - any news?
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perksie
Posts: 18,190
Topics: 119
Solutions: 775
Registered: ‎29-07-2008

Re: Lumia 900 - Just announce it already!


Cookie wrote:
funny.. after my last comment i see that now only iphone and android have dedicated forum sections and Nokia are lumped under 'Other' Leonard - any news?

No, simple forum change no hidden agenda.

Perge Scelus Mihi Diem Perficias

Legacy O2 Standard Broadband (temporarily) - Legacy O2 Simplicity 20 - O2 Wallet - Nexus 4
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