on 02-12-2009 08:42
1) You can verify your age by credit card - i only have debit card so it failed
2) Ring the age verification number 61018 - This then says 'Sorry we cannot establish which setting your phone has in place at the moment'- failed
3) Do it online at the parental control part of the website, put in your mobile number, wait to receive a text with a code, put that online and then get 'Sorry we cannot establish which setting your phone has in place at the moment'- failed
4) Ring O2, they didn't seem to even know about age verification. Had to explain where it was on the site and directed them to it. Then they couldn't help any further than what i'd tried already.
Last option is to go into an O2 shop to verify my age - not sure what they will do when i've tried everything else.
Anyone had any similar problems and resolved it?
on 02-12-2009 10:28
on 02-12-2009 10:53
I also get error on google images (not a ? mark but just an 'cannot be displayed' type picture symbol)
I rang again this morning and again a different woman said oh not heard of age verification thing, then sah said she'd pass it onto some admin dept to have the my parental control removed as i'd confirmed my DOB over the phone, could take 2 days to process. So from saying knowing nothing about it to saying she'd get it removed i'm a bit puzzled as to whether it'll actually get done anyway.
on 02-12-2009 11:56
on 02-12-2009 12:16
Thanks for replying us about accessing internet on your phone. I'm sorry to know that whenever you're trying to browse the internet, you're redirected to the age verification form. I can imagine such a thing can be really frustrating. Don't worry, let me see what best I can do for you.
I've checked your account and see that it's active. There're no bars and parental control placed on your account. There might a technical problem with the service. I'd request you to try accessing the internet after 24 to 48 hours. The issue should be resolved by then.
I've also reset my phone to see if that makes any difference but it hasn't (just the pain of redoing my profiles etc now)
Beginning to give up
on 02-12-2009 12:41
on 02-12-2009 14:34