Denim/GDR1 for Nokia Lumia - Update

[Chris_K]

Hi all,

There have many many discussions and comments here on the community about the status of this update. We've also received tweets and Facebook messages - so we know as ever, this is a highly anticipated update that all of you are waiting anxiously to receive. And we can see why - Cortana herself is worthy of an update like this.

We understand waiting for these updates can be frustrating, but with so many Lumia devices out there, it's understandably going to take Microsoft some time to ensure these updates offer a smooth and enjoyable experience for all customers.

15th Jan 2015 Update
Today, we have approved the latest Denim update for the following Lumia models:
520, 620, 625, 720 and 1320

These updates now sit with Microsoft to schedule and launch to customers. Just to ensure you're 100% in the picture here - the testing and approval process for the above devices is now complete on our end. We are in talks with Microsoft to get a more accurate ETA for release and we do still expect this to be this month, but as and when we receive any confirmations or updates i'll be sure to keep everyone updated here.

What about the others?
We understand the frustration if you have a handset other than the 5 mentioned above, but we assure you we'll work as best we can to test and approve other Denim updates as and when they reach us - that is to confirm that we have not yet received updates for any other Lumia (other than those above) to test. Again, i'll keep you updated as and when we receive other updates for testing.

19th Jan 2015 Update
What models are getting the 'full treatment' and which are just OS updates?
For the updates we have approved and sent back to Microsoft so far - that's the 520, 620, 625, 720 and 1320 - these are the newest updates to the Windows Phone operating system. They do not contain the full range of firmware updates such as the camera improvements that Denim is known for.

What updates are you waiting to receive for testing?
Okay... Deep breath! 530, 630, 635, 735, 820, 830, 920, 925, 930, 1020 & 1520

Will those be the full Denim updates?
Mostly yes, with the exception of the 820 & 920 which will receive a similar OS update to the aforementioned models.

When will you get them and when will we get to download it?
We don't currently have any ETA for receiving these from Microsoft but we'll be sure to keep you updated as and when that changes. Once we have approved the updates, we'll send them back to Microsoft to schedule it for release to customers - this typically takes 1-2 weeks after we approve.

Last words
I know waiting for these updates can be frustrating. I'd like to emphasise that we're sorting the testing out as soon as we get updates and sending them back for release - we're absolutely on the ball with these updates and will do everything we can to limit the time it will take for you to receive this, but some of the process is outside our control (eg, the update being scheduled for release to customers) and we'll do all we can to keep you in the loop.

3rd Feb Update
Denim for the 635 and 1520 are out now. Please see below for info relating to the 930 update

We’re trying to get the updates out sooner by streamlining the test and approval process. As a result, we are trusting Microsoft to test the O2 software updates for us and provide the results of the tests for us to approve, rather than us testing it, releasing back, and waiting for it to be pushed. In the case of the Lumia 930, the Cortana issue was missed by Microsoft, so we will be working together to improve the process for future updates.

Microsoft have identified the issue and have fixed it - as a result, the previous 930 update has been put on hold until it's replaced with the fixed update which we hope will go out soon, though no ETA has been provided.

6th Feb Update
Hi all, just a quick update with regards to the fixed 930 update. We've been given the heads up from Microsoft that this is scheduled to start pushing out from 6pm tonight (Friday 6th Feb). If you don't see the update immediately then don't worry - in case their servers are a bit busy, we'd suggest trying again a few hours later should you encounter any issues.

11th Feb Update

Hi everyone, just another update to let you know that the Denim update for the Lumia 925 and 1020 will be going live tonight! I know owners of these devices will be keen to update quickly so please do let us know how you get on.
Other Lumia owners... I know the wait is excruciating but hopefully not long before yours is made live too.

7th March Update

Hi everyone, just wanted to let you know that the Denim update for the Lumia 530 and 735 are now available OTA, and this should conclude all O2 devices now having Denim available to them. I know it's been a frustrating wait for many but we've done all we could to streamline the process and we're pleased the updates are now all readily available.

[Anonymous]

Still waiting for Cortana, denim update for Lumia 630. the reason i bought this device was on the understanding that Cortana would be available SOON, purchased the phone last MAY. 

Nothing from MS, or, O2. ??? its a joke.

[Miguel]

I wasted the best part of 30 min this morning trying to speak to MS. Every time I tried I got an error saying Microsoft Account was suffering a technical booboo (really gives you faith!) (Yet outlook which also uses login.live.com was working fine!!!)

[Anonymous]

@Anonymous In a similar situation myself. I have the 1020...I wanted it for the camera and was keen to try out Cortana.

The defenning silence from MS and O2 is really starting to grate...and to cap it all the mast near my work place has decide that I (and several of my colleagues) do not need a data connection, it's been off for three days now..al O2 will say is that we are looking into it.

If anybody from O2 stumble across this post the fault ref is 9980449....you have at least 4 very annoyed customers here

[Anonymous]

It would appear that Germany 02 have the Denim update on the Nokia 925

http://www.microsoft.com/en/mobile/support/software-update/wp8-software-update/availability-in-europ...

[Miguel]

According to that site, the UK Country Variant of the 630 has denim, but my 630 is saying CYAN is still the latest. And even the download from the nokia care servers seems to confirm that is true, as it has the same OS version number as cyan.
The Italian CV has denim and the download from nokia care servers does indeed confirm that, so once I am at work tomorow, i will try flashing to the IT country variant.

Strange that MS's contact form is down still, two hours after I noticed it earlier. Looks suspiciously like they don't want anyone contacting them either!

[Anonymous]

It's beginning to wear thin with me now, also knowing that the lumias that are left waiting, or, hanging, makes you wonder if big companies give a **bleep** about us.

Coming back to windows phone has opened my eyes> Been lookin at Three offers, the new HTC 620, looks like one of my options, afterall can't do any worse, as Three could be the new owners of O2. Hopefully all the remaining lumias waiting for the latest denim update, will probably have Three sim cards, by the time we actually get it., plus hopefully cheaper rates, & better customer service.

[Anonymous]

Seriously, we need to stop the moaning. After all, thanks to O2 and Microsoft we know have phones that no one will ever wnat to steal!

On another note I have an 820. Pity me. Please. I want violins.

[Toby]

Hi guys,

Chris_K has provided me with another update to let you know that the Denim update for the Lumia 925 and 1020 will be going live tonight! I know owners of these devices will be keen to update quickly so please do let us know how you get on.

To other Lumia owners... I know the wait is excruciating but hopefully not long before yours is made live too.

[Anonymous]

I'll look forward to it.

Thank Chris_K for the heads up!

[Cleoriff]

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@Anonymous wrote:

Seriously, we need to stop the moaning. After all, thanks to O2 and Microsoft we know have phones that no one will ever wnat to steal!

On another note I have an 820. Pity me. Please. I want violins.

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I do @Anonymous  I will give you violins. Should I send flowers as well?

Seriously though ....so damn annoying for you...:smileysad: