Denim/GDR1 for Nokia Lumia - Update

[Chris_K]

Hi all,

There have many many discussions and comments here on the community about the status of this update. We've also received tweets and Facebook messages - so we know as ever, this is a highly anticipated update that all of you are waiting anxiously to receive. And we can see why - Cortana herself is worthy of an update like this.

We understand waiting for these updates can be frustrating, but with so many Lumia devices out there, it's understandably going to take Microsoft some time to ensure these updates offer a smooth and enjoyable experience for all customers.

15th Jan 2015 Update
Today, we have approved the latest Denim update for the following Lumia models:
520, 620, 625, 720 and 1320

These updates now sit with Microsoft to schedule and launch to customers. Just to ensure you're 100% in the picture here - the testing and approval process for the above devices is now complete on our end. We are in talks with Microsoft to get a more accurate ETA for release and we do still expect this to be this month, but as and when we receive any confirmations or updates i'll be sure to keep everyone updated here.

What about the others?
We understand the frustration if you have a handset other than the 5 mentioned above, but we assure you we'll work as best we can to test and approve other Denim updates as and when they reach us - that is to confirm that we have not yet received updates for any other Lumia (other than those above) to test. Again, i'll keep you updated as and when we receive other updates for testing.

19th Jan 2015 Update
What models are getting the 'full treatment' and which are just OS updates?
For the updates we have approved and sent back to Microsoft so far - that's the 520, 620, 625, 720 and 1320 - these are the newest updates to the Windows Phone operating system. They do not contain the full range of firmware updates such as the camera improvements that Denim is known for.

What updates are you waiting to receive for testing?
Okay... Deep breath! 530, 630, 635, 735, 820, 830, 920, 925, 930, 1020 & 1520

Will those be the full Denim updates?
Mostly yes, with the exception of the 820 & 920 which will receive a similar OS update to the aforementioned models.

When will you get them and when will we get to download it?
We don't currently have any ETA for receiving these from Microsoft but we'll be sure to keep you updated as and when that changes. Once we have approved the updates, we'll send them back to Microsoft to schedule it for release to customers - this typically takes 1-2 weeks after we approve.

Last words
I know waiting for these updates can be frustrating. I'd like to emphasise that we're sorting the testing out as soon as we get updates and sending them back for release - we're absolutely on the ball with these updates and will do everything we can to limit the time it will take for you to receive this, but some of the process is outside our control (eg, the update being scheduled for release to customers) and we'll do all we can to keep you in the loop.

3rd Feb Update
Denim for the 635 and 1520 are out now. Please see below for info relating to the 930 update

We’re trying to get the updates out sooner by streamlining the test and approval process. As a result, we are trusting Microsoft to test the O2 software updates for us and provide the results of the tests for us to approve, rather than us testing it, releasing back, and waiting for it to be pushed. In the case of the Lumia 930, the Cortana issue was missed by Microsoft, so we will be working together to improve the process for future updates.

Microsoft have identified the issue and have fixed it - as a result, the previous 930 update has been put on hold until it's replaced with the fixed update which we hope will go out soon, though no ETA has been provided.

6th Feb Update
Hi all, just a quick update with regards to the fixed 930 update. We've been given the heads up from Microsoft that this is scheduled to start pushing out from 6pm tonight (Friday 6th Feb). If you don't see the update immediately then don't worry - in case their servers are a bit busy, we'd suggest trying again a few hours later should you encounter any issues.

11th Feb Update

Hi everyone, just another update to let you know that the Denim update for the Lumia 925 and 1020 will be going live tonight! I know owners of these devices will be keen to update quickly so please do let us know how you get on.
Other Lumia owners... I know the wait is excruciating but hopefully not long before yours is made live too.

7th March Update

Hi everyone, just wanted to let you know that the Denim update for the Lumia 530 and 735 are now available OTA, and this should conclude all O2 devices now having Denim available to them. I know it's been a frustrating wait for many but we've done all we could to streamline the process and we're pleased the updates are now all readily available.

[ianh]

Any news yet @Chris_K ?

[Anonymous]

I had a play on a mate's 930 with Denim (on Vodafone) and I've now give from being mildly perturbed to thoroughly dischuffed that o2 haven't received/approved the update. The camera upgrades are brilliant and transform the handset (and presumably the 1520) from a good camera phone to a class leading one.

Software upgrades are now an integral and expected part of the smartphone landscape and o2's slow progress with both this and the Cyan update is quite pitiful. It may well be that it's all down to Microsoft not releasing the firmware, but one would have thought a company of o2's size would have similar clout to Vodafone. As a paying customer I really don't care who the fault lies with, just that the problem is being resolved, and quickly.

[Anonymous]

I have to echo @Anonymous here in that a competitor has released at least 2 models ahead of O2 and all we get in response is silence or "all vendors are in the same boat" (clearly not) or Microsoft delays.

O2 represent and sell Microsoft products and its very poor business practice to blame what is your supplier for delays.  If Amazon don't deliver something on time they take ownership of the issue not simply blame Royal Mail.  Its poor service like this that devalues a company.

I really feel at the moment that O2 simply doesn't care about Microsoft handset users and I cant help but feel that if this was instead a phone with fruit on it or something from South Korea these issues would have been escalated and resolved by now.

Any sort of update or timescale here would be good as the troops aren't happy O2 and I suspect defection on the cards for some of us.

[Daddydoink]

Hello all,

O2 have been given the updates - or at least access to them,  as a conversation at Build disclosed.  I believe @Chris_K has been told "we don't have them" but I suspect the question is "have we got the updates" - whilst they are on a Microsoft server somewhere, a download needs to take place.  I believe @Chris_K is making calls of "tell me what I want to hear please".  The question is:

• Does O2 take its customers with one of the most marketed platforms at the moment seriously;
• Does O2 want to retain this element of the market;
• Does O2 believe in transparency and if so, will its directors come forward through the media and address this issue?

Many people have threatened to leave O2 - I don't deny I will be in a similar place myself when it comes to it.  I believe there can be an opportunity now to repair the damage done if O2 is willing to act in the interest of those who pay money to them on a very regular basis. 

[Anonymous]

Still waiting for any news on the denim update, it strikes me that O2 seem to be apple lovers, & not in favour of windows. You can see that on the online shop, Apple, Apple, Apple, then samsung etc. maybe Lumia near the bottom.

[viridis]

It's just the order they come in,
1 I think apple do their own rollouts
2 Xperia z range o2 firmware comes out before UK unbranded.
3 Samsung users wait too.

It's just the order of the rollout, and that's all.

[Anonymous]

A week since the last update on the first page...c'mon O2 you must have heard something by now...

[Anonymous]

So that will be no then ?

[Anonymous]

I sent a tweet to O2 last night asking about the Lumia 1520, but was told they had no further news!!!

[Anonymous]

I know, I have a feeling the issue really is with MS, the 1020 does not seem to have been released even as a 'Country Variant' according to the Lumia Update list that Microsoft have posted, I think the 1520 is suffering a similar fate.
I got the 1020 because of the camera and have been generally pleased (I looked at the 1520 as an alternative, but for different reasons, both considered flagship phones but both seemingly being side lined).
I'd hoped that the 1020 would have carried on getting updates for at least another year but with the announcement of Windows 10 I'm not confident