Cant send or recieve MMS on Nokia Lumia 735

[Juksey]

Recently upgraded to Nokia Lumia 735 and Received a new Nano Sim from O2

I am unable to send or receive MMS picture messages..

I have followed these instructions  from /www.geeksquad.co.uk

Windows Phone 8.1

From the home screen:

1. Swipe your finger from right to left across the screen to access the Apps list.
2. Find and tap on the Settings icon.
3. Scroll down this list until you find cellular + SIM or Mobile + SIM, then press on it to continue.
4. Make sure your Data connection is set to On, then scroll down and tap on SIM settings.
5. At the bottom of the SIM settings page are options to edit internet APN and edit MMS APN. Tap on edit Internet APN to modify your internet connection settings.
6. Enter the following settings into the onscreen form, without changing any other settings:
   APN - mobile.o2.co.uk
   User name - o2web
   Password - password
7. Press the Save button to save and quit this screen. The save icon looks like a floppy disk, for those of us who remember them!
8. Now select edit MMS APN.
9. Enter the following settings into the onscreen form, without changing any other settings:
   APN - mobile.o2.co.uk
   Username - o2web
   Password - password
   WAP gateway (URL) - 82.132.254.1
   WAP gateway port - 8080
   MMSC (URL) - http://mmsc.mms.o2.co.uk:8002
   (As a check, the image below shows blue text in the fields you should have completed)
10. Press the Save button at the bottom of the page to save and quit this screen.
11. You should now see 4G, 3G, H, E or G on the top line of the display, next to the signal bars. This indicates you are connected to the data network

this still doesnt work,, Any help much appreciated.

Juksey

[Anonymous]

Hi

Here is a link too http://www.geeksquad.co.uk/articles/o2-apn-settings#o2%20Windows%20Phone%20APN%20MMS%20mobile%20inte... which mirrors yours.

Try texting ACTIVE to 2020 , save the settings and turn your phone off and on.

Do you have mobile data turned on too.

You may need to ask O2 O2 Customer Services. 202 for Contract. 4445 for PAYG to provision your account for MMS.

[Anonymous]

Just to add as MMS are 40p each perhaps consider using email as you can send larger files too that way or WhatsApp or Viber as alternatives. The latter two require the other parties to have them downloaded too.

[MI5]

How long is it since you activated the new sim?
It may take a couple of days to settle down or it may be worth calling CS on 202 to see if they have enabled MMS on your account.
I assume you have been able to send them previously?

[Anonymous]

Also ensure you key in the right versions for Pay as you Go or Contract.

[Juksey]

Thanks for all the advice guys,

I'll give CS  a call later today,

juksey

[Anonymous]

Good luck and I hope this resolves for you soon Juksey

[MI5]

Let us know what fixes it for you